Job Specifications
Why Toshiba Global Commerce Solutions?
At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.
Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.
Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.
JOB TITLE: Business Analyst
DEPARTMENT: Professional Services
REPORTING TO: Professional Services and Solutions Director,
LOCATION: 92500, Rueil-Malmaison, France
What's 'In-Store'? - Role Overview
We are seeking two, Business Analysts with solid experience in the retail sector to act as a critical link between business needs and Toshiba's technology solutions, supporting both digital and in-store operations.
The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level.
This role requires a strategic thinker with a practical mindset--someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.
Key Responsibilities:
Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges.
Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners, able to write and synthesize technical information.
Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes.
Analyse and model existing business processes, identifying areas for improvement using agile and lean principles and process modelling tools (e.g. BPMN, UML, USER STORIES, SEQUENCE DIAGRAMS).
Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms.
Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification.
Maintain clear, up-to-date documentation and support materials for internal teams and clients.
Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.
***The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives***
How is success measured? Job evaluation criteria:
Requirements gathering; Accuracy, clarity and completeness.
Business and IT alignment;
Project contribution;
Functional support;
Application evolution;
Process documentation;
Soft skills and collaboration.
Skills & Experience
Experience as a Business Analyst in retail, omnichannel, or e-commerce
Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey
Familiarity with systems like ERP, CRM, and e-commerce platforms
Strong stakeholder management and communication skills
Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML, USER STORIES, SEQUENCE DIAGRAMS)
Hands-on, analytical, and proactive approach
EEO
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.
Diversity, Equity & Inclusion
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, D