Skills

Communication ServiceNow Change Management Problem-solving Decision-making Training

Job Specifications

Change Coordinator

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Change Coordinator with business analysis and project delivery experience as well as strong ServiceNow and ITIL v4 knowledge to place at our client, a Big Five Bank.

Client: Big Five Bank

Terms: 12-month Contract.

Location: Currently 100% Remote - Canada-wide. EST hours

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Diana at dbaraky@apexsystems.com. Please reference Change Coordinator - Bank

Team Focus:

Engage process users, approvers, leaders, stakeholders and other impacted audiences in the change to ensure understanding and what it means for customers.
Understand a variety of business dimensions that must be considered in the implementation of change (products, people, processes), and associated risks that must be interpreted, evaluated and mitigated.
Drive overall business results by ensuring that change is understood, accepted and sustained.

Job Description:

Analyzes the scope of change to determine people, process, technology, risks & other impacts.
Breaks down and analyses data and information to provide insights and recommendations.
Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.
Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.
Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.
Identifies resistance to the change and challenges with process adherence and uses communications and training in order obtain process acceptance.
Monitors and tracks adoption of the change and collaborates with process users to address any issues.
Continuously adapts to improve personal and team performance.
Makes recommendations to improve processes and systems.
Embraces and promotes new tools and innovations.
Acts as a trusted advisor to assigned business/group.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development and testing of process and ITSM tool enhancements.
Identifies emerging issues and trends to inform decision-making.

Key Qualifications:

3 - 5 years of hands-on IT change coordinator experience.
Post-secondary degree in related field of study
Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth
Analytical and problem-solving skills - In-depth
Data driven decision making - In-depth
ServiceNow
ITIL v4
Solid understanding of cloud technology and how to integrate with change management best practices

Interview Process: Interviews will take place in two rounds during the same week this month.

This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.

About the Company

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and impr... Know more

Related Jobs

Company Name: Huntel Global
Job Title: Senior Change Management Consultant- Ministry Experience

Company Name: SPECTRAFORCE
Job Title: Information Technology Delivery Manager