Job Specifications
Company Description
Zansys ICT - Business IT Solutions has over 20 years of experience providing top-level ICT support to businesses in the UK, particularly in the North West. We specialize in IT, Infrastructure design, Cyber Security, Business Telecommunications, and CCTV Security. Our certified solutions are trusted by a wide range of companies for their ICT needs. Based in Prenton, Wirral, our services extend throughout the Wirral, Chester, Liverpool, Manchester, and across North Wales.
Overview:
We’re looking for a hands-on, adaptable IT Technician who can both troubleshoot on the help desk and install/manage data infrastructure. You’ll deal with everything from Windows servers and Office 365 to network cabling, switches, routers, Wi-Fi, CCTV, and VoIP systems. Every day is different — one day you’re fixing a client’s laptop, the next you’re crawling through ceilings to install structured cabling.
Key Responsibilities:
Provide first-line and escalated IT support to clients
Install and maintain data infrastructure: copper and fibre cabling, patch panels, racks, switches, routers, and wireless networks
Configure and troubleshoot servers, networks, and cloud-based systems
Assist with VoIP, CCTV, and other client systems as required
Maintain accurate documentation of installations, issues, and resolutions
Communicate effectively with clients and management, ensuring high-quality service delivery
Occasionally work flexible hours to meet client needs
Requirements:
Proven experience as an IT technician or similar role (mid-level)
Strong knowledge of network and server infrastructure, including Windows environments and Office 365
Hands-on experience with cabling, patch panels, racks, and related hardware
Familiarity with VoIP, CCTV, and Wi-Fi systems
Strong problem-solving skills and ability to work independently
Excellent communication and client service skills
Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are preferred but not mandatory
Benefits:
Competitive salary
Company phone
Private medical cover
Fuel allowance for site visits
About the Company
With over 20 years of experience in supporting UK companies in the North West, large and small – We pride ourselves on giving you the highest level of ICT Support for your business. Offering industry-recognised certified solutions in IT, Infrastructure design, Cyber Security, Business Telecommunications and CCTV Security. Situated in Prenton, Wirral – we cover businesses on the Wirral and in Chester, Liverpool, Manchester and throughout the North West and North Wales.
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