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Benvia LLC
Salesforce Technical Business Analyst – Service Cloud

Salesforce Technical Business Analyst – Service Cloud

On site

Orlando, United states

Senior

Freelance

04-11-2025

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Skills

Communication Salesforce Stakeholder Management

Job Specifications

Required Skills: Salesforce Business Analyst, Service Cloud, Email-to-Case, Telephony, Live Chat, and Omni-Channel.

Job Description

Position: Salesforce Technical Business Analyst – Service Cloud

We are seeking a Salesforce Technical Business Analyst with deep expertise in Service Cloud capabilities, including Email-to-Case, Telephony, Live Chat, and Omni-Channel.

The ideal candidate will translate business requirements into functional solutions, working closely with stakeholders and technical teams to ensure successful implementation and adoption.

Experience Level: 8+ years

Key Responsibilities:

Gather, document, and translate business requirements for Salesforce Service Cloud solutions.
Configure and optimize Service Cloud features across Email, Telephony, Chat, and Omni-Channel.
Partner with infrastructure teams on system integrations and platform migrations.
Support testing, deployment, and user enablement efforts.
Serve as the liaison between business and technical teams to ensure solution alignment.

Qualifications:

Proven experience as a Salesforce Business Analyst, preferably with Service Cloud.
Strong understanding of Salesforce Service processes and infrastructure dependencies.
Experience supporting migrations and integrations (no coding required).

Excellent communication and stakeholder management skills

About the Company

Benvia is an enterprise software consulting company focused on serving the outsourcing needs of Small-to-Medium size businesses. Our onsite-offshore model brings the best of both worlds for our clients - continuous, local senior expertise and lower total costs. Our enormous emphasis on continuous process improvement, quality control and passion for excellence has helped us win the trust of our clients. We build highly effective business relationships with our clients and evolve solutions to meet our clients' long term needs ... Know more