Job Specifications
We have a fantastic opportunity for a Product Analyst (PowerApps/M365) join our team based nationally with flexible working. The salary on offer is from £48,000 with eligibility for our annual 10% bonus.
This will be an 18 month FTC.
About the role:
This role sits within the Microsoft Product team, reporting to the Microsoft Product Owner. You will work equally across the Microsoft 365 ecosystem (SharePoint, Teams, Lists, Forms, OneDrive) and the Microsoft Power Platform (Power Apps, Power Automate). You will support both the M365 and Power Platform products to ensure services are stable, compliant, and delivering measurable value. You'll balance hands-on issue resolution with proactive enhancement, ensuring tools like SharePoint, Teams, Power Apps, and Automate help embed solutions across the organisation.
What you will bring to the role:
Experience
Experience supporting M365 tools such as SharePoint, Teams, Lists, Forms, and OneDrive.
Experience supporting Power Platform solutions, particularly Power Apps and Power Automate.
Experience working directly with customers to resolve complex issues.
Ability to perform detailed root cause analysis and provide one-time-fix resolutions.
Experience producing reports and dashboards from operational data.
Strong communication skills for working with end users, governance teams, and technical colleagues.
Demonstrated ability to deliver first-time fixes and improve support processes.
Experience documenting technical procedures and maintaining knowledge materials.
Knowledge
M365 functionality and administration across SharePoint, Teams, Lists, Forms, and OneDrive (desirable).
Power Platform functionality and administration including Power Apps and Power Automate (desirable).
Microsoft 365
Act as a second-line contact for M365 tools such as SharePoint, Teams, Lists, Forms, and OneDrive.
Manage M365 permissions, configuration, and content lifecycle.
Monitor and respond to M365 support tickets, ensuring timely and accurate resolution.
Support rollout of new M365 features and change initiatives.
Gather feedback and usage insights to guide continuous improvement.
Power Platform
Provide support for Power Apps and Power Automate issues.
Analyse and address recurring problems, proposing long-term technical fixes.
Track system performance and usage patterns; produce dashboards to inform decisions.
Maintain documentation, FAQs, and user guidance to support adoption.
General
Support the Product Owner with data and insights from user feedback and operational analytics.
Contribute to roadmap planning and agile delivery within the Digital & Data team.
Maintain and grow subject matter expertise across M365 and Power Platform technologies.
What we can offer you:
We understand how important life is outside of work so, as well as a competitive salary we will also offer:
27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
Company-wide Colleague Referral Scheme
SMART Pension contribution into which the company will contribute up to 6%
A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
We have a great Colleague Assistance Programme and offer support for all areas of life.
An organisation with a passion…
We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Contact our Talent team at to find out more
Desired Skills and Experience
Experience
Experience supporting M365 tools such as SharePoint, Teams, Lists, Forms, and OneDrive.
Experience supporting Power Platform solutions, particularly Power Apps and Power Automate.
Experience working directly with customers to resolve complex issues.
Ability to perform detailed root cause analysis and provide one-time-fix resolutions.
Experience producing reports and dashboards from op
About the Company
NHS Property Services provides strategic estates services to enable excellent patient care. We partner with Integrated Care Boards, Trusts and GP practices across England to better assess, adapt, and manage around 3,000 buildings – safely and sustainably. As part of the NHS, we know how it works and help our customers navigate the system more easily. Last year, for example, we unlocked more than £150 million to reinvest or reimagine spaces. With over 5,500 experts, our local teams make the real difference by understanding in...
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