Home
Jobs
Belcan
Customer Relationship Management Administrator

Customer Relationship Management Administrator

On site

Fort worth, United states

$ 23 /hour

Fresher

Freelance

13-11-2025

Share this job:

Score my CV

Skills

Salesforce Problem-solving CRM Training Facilitation Organization

Job Specifications

Shift: 1st Shift: 9-5pm (Mon-Fri)

Responsibilities:

We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.

Responsibilities

* Case Intake, Routing and Workload Management

* Maintain and manage Email-to-Case intake

* Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency

* Prevent duplicate and spam case creation

* Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.

* Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.

* Maintain case statuses, fields and lifecycle transitions.

Soft Skills

* Process-oriented mindset with strong analytical and problem-solving abilities.

* Empathy for end users and customers; passion for frictionless support experiences.

* Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.

* Salesforce experience is a plus

High School Diploma

* 1-2 years of Administrator experience in Aerospae or a manufacturing environment

About the Company

Belcan, a Cognizant company is a global supplier of engineering, manufacturing & supply chain, workforce and government IT solutions to customers in the aerospace, defense, commercial vehicles & automotive, industrial, and private sector. We engineer better outcomes for our customers – from jet engines, airframe, and avionics to heavy vehicles, automobiles, and cybersecurity. Taking a partnering approach to provide solutions that are adaptable, integrated, and value added, we have been earning the trust of our customers fo... Know more