Job Specifications
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
GP Receptionist/ Administrator - Tredegar Medical Practice
An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Tredegar Medical Practice.
8 months Fixed Term
The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.
Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Main duties of the job
Maintain and monitor the practice appointment system
Process personal, telephone, and electronic requests for appointments
Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
Signpost patients to the correct service
Initiate contact with and respond to requests from patients, team members, and external agencies
Organises patient appointments
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well-being Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Knowledge
Essential criteria
Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential criteria
Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
Administrative skills, including data entry, managing appointments, and handling correspondence
Excellent communication and interpersonal skills
Accuracy and attention to detail
Ability to work independently and as part of a team
About the Company
Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys.
The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers.
To view current vacancies, please visit Aneurin Bevan University Health Board Job...
Know more