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Infoplus Technologies UK Limited
Senior Service Delivery Manager

Senior Service Delivery Manager

Hybrid

Macclesfield, United kingdom

Senior

Freelance

04-12-2025

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Skills

Communication Time Management Python SQL Negotiation Problem-solving Analytical Skills AWS React.js PL/SQL Snowflake

Job Specifications

Job Description:

Role: Service Delivery Manager

Type: Contract

Location: Macclesfield, UK - Hybrid

Role Responsibilities

Must have ITIL experience.
Proven experience in managing service delivery.
Ability to discuss solutions with customers; must have consultancy experience.
Experience in managing offshore teams.
Capable of handling customer escalations.
Able to discuss any customer issue or solution with clarity and confidence.
Excellent communication skills are mandatory.
Prior experience in Business Analysis or business communication is preferred.

Technical Skills:

Must-Have:

Experience in data integration, ingestion, and reconciliation.
Proficiency with Snowflake, AWS Services, and DBT.

Nice-to-Have:

Experience with PexerBi, Quik Replicate, EvereR, SuaRlesic Slatelecene, Python, Full stack (Node/React.js), Al/ML, Informatica ETL, Oracle PL/SQL.
Oükrense/Qlikvier Besbelots degree in Computer Science, Information Technology, or a related field (preferred).
Minimum 8-10 years of experience in IT service delivery or a related field.
Proven experience in leading and maneging a team of technical support professionals.
Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).
Experience with service level agreements (SLAs) and service management tools.
Excellent problem-solving and analytical skills.
Strong communication, interpersonal, and negotiation skills.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent organizational and time management skills.

If you are interested then please share your CV on abdul.s@infoplusltd.co.uk

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more