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Kraken

Senior Software Engineer - Customer

Hybrid

London, United kingdom

Senior

Full Time

23-11-2025

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Skills

Python Problem-solving CRM Attention to detail Machine Learning Autonomy Dynamism AWS Django Terraform PostGres

Job Specifications

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. 

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

What you'll do
We have lots of difficult design challenges to solve. The UK utilities market is complicated, outdated and process-heavy - there's an awful lot of domain modelling that we need to get right. Strong attention to detail is essential
We have challenging technical problems to solve; like processing tens of millions of meter readings a day. We need the right technology in place to handle this smoothly as well as feeding data into a machine learning pipeline that models and predicts consumption. Or thinking about how we adapt Kraken to improve other utilities like water and broadband
There's a great opportunity for disruption in the UK energy market. The big suppliers still dominate, but are not exactly popular. The energy landscape is changing as we move to more dis-aggregated forms of generation, with less predictability, more dynamism and smarter technology
You'll be working for a company that’s fighting climate change. Our generation arm is the largest investor in solar generation in the UK, and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future

What you'll need
We're looking for someone with a general interest in technology and problem-solving; someone diligent and thoughtful. It would be helpful to have experience/expertise in the following (in rough priority order):
Python
Django (or equiv. web framework)
Domain modelling
HTTP and REST APIs
Writing robust and fault-tolerant software
Celery and async processing
Postgres

Plus experience in the following would be a bonus:
AWS
Terraform, Packer, Consul

Why else you'll love it here
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Kraken - what's more important to us is finding the right Kraken-fit!
Kraken has an unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
Visit our perks hub - Kraken Employee Benefits

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or ve

About the Company

Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco. Know more