Skills

Communication Problem Solving Training Agile

Job Specifications

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What will you be doing?

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.

We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key responsibilities in this role will include:
Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery

Key skills that are needed:
Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achiev

About the Company

Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco. Know more