Intuition IT – Intuitive Technology Recruitment

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Intuition IT – Intuitive Technology Recruitment
French Service Desk Analyst

French Service Desk Analyst

On site

Belfast, United kingdom

Freelance

24-11-2025

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Skills

Communication Monitoring Customer Service Attention to detail Coaching

Job Specifications

Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in French and English.

• Ensuring a high level of customer service to our candidates and clients

• Resolving customer queries on a first call resolution basis.

• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.

• Following your assigned daily schedules and tasks.

• Taking part in in motivational activities.

• Using and implementing feedback given during monitoring and coaching sessions.

• Ensuring data security and upholding GDPR regulations.

• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

• Who is passionate about delivering outstanding customer service.

• Who has excellent verbal and written communication skills.

• With high levels of accuracy and an attention to detail in the work that you do.

• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

• Minimum 6 months’ experience in the customer service industry.

• Excellent verbal and written communication skills in both French (at a native level) and English a with professional telephone etiquette.

Desirable Criteria: (used in the event of high-volume applications):

• 12 months’ contact centre experience dealing with customer queries via phone.

Hours of Work:

• 40 hour per week

• Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements)

About the Company

IT'S NOT RECRUITMENT. IT'S BUSINESS TRANSFORMATION. We help businesses align their people, process and technology with their business strategy and vision. Recruitment companies find people who fit the job spec. We find the people that drive business forward, combining talent with technology to ensure a perfect fit for your CONTRACT and PERMANENT needs. AREAS: * Business Change & Transformation * Cloud & Enterprise * Cyber Sec, Data Analytics & Tech * ERP & Business Intelligence VENDORS: Workday, ServiceNow, Salesforce... Know more