Job Specifications
Job Title: ServiceNow Developer
Location: Mississauga / Vancouver
Time Zone: EST
Experience: 7+ Years
Job Overview
We are seeking a highly skilled ServiceNow Developer with strong expertise in SNOW Application Development and Business Process Management (BPM) to support and enhance ServiceNow applications in a SaaS-based support environment. The ideal candidate will design scalable solutions, optimize platform performance, and collaborate with cross-functional teams to deliver seamless ITSM capabilities.
Key Responsibilities
1. Development & Customization
Design, develop, and enhance custom ServiceNow applications, workflows, and modules using ServiceNow Studio, Flow Designer, and Script Includes.
Build and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Catalog Items.
Develop and support REST/SOAP-based integrations with external enterprise systems.
Implement automation through BPM principles to streamline processes and improve efficiency.
2. Support & Maintenance
Provide L2/L3 support for incidents, enhancements, and service requests related to the ServiceNow platform.
Troubleshoot issues impacting performance, data accuracy, and user experience.
Assist with platform upgrades, patches, cloning, and release management.
3. Collaboration & Governance
Partner with ServiceNow Administrators, ITSM process owners, and business stakeholders to translate requirements into technical solutions.
Ensure adherence to ITIL processes, security standards, and audit/compliance requirements.
Maintain technical documentation, coding standards, and participate in peer code reviews.
Required Skills & Qualifications
Strong hands-on experience in ServiceNow application development within a SaaS environment.
Expertise in JavaScript, Glide API, Flow Designer, and ServiceNow scripting frameworks.
Solid experience with core ITSM modules (Incident, Problem, Change, CMDB).
Strong understanding of Business Process Management (BPM) concepts and their application in workflow automation.
Experience with IntegrationHub, MID Server, REST/SOAP, OAuth, and SSO configurations.
Familiarity with Agile methodologies and DevOps practices (Git, CI/CD).
Preferred Qualifications
ServiceNow certifications:
Certified Application Developer (CAD)
Certified System Administrator (CSA)
Exposure to additional modules: ITOM, HRSD, CSM.
Experience working in multi-tenant SaaS or managed service environments.
About the Company
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of techno...
Know more