Job Specifications
About us
JustRelate Group is a software vendor with offices in France, Germany, and Poland, serving over 650 B2B customers—including major enterprises and public sector institutions. Our 200 team members build and sell SaaS solutions that form a powerful Customer Engagement Platform. This includes CRM, DXP and marketing tools like Marketing Analytics, E-Mail Builder and E-Mail Automation.
Mission
Act as the technological representative of the group in the French/English speaking markets (France, Germany, Poland), support commercial growth, ensure technical coherence for customer projects, and maintain a high level of security, performance, and customer satisfaction.
This role combines technical expertise, advanced communication skills, and strategic coordination between France and the Group.
Responsibilities
Advocacy & Communication
Present the technology at conferences, meetups, webinars, and workshops.
Create and deliver demos, talks, and technical presentations.
Represent the company in public forums, online communities, and social medi.a.
Content Creation
Write blog posts, whitepapers, tutorials, and technical guides.
Produce sample projects, code examples, or proof-of-concept implementations.
Help shape messaging that explains why the technology matters, not just how it works.
Internal Enablement
Support sales, marketing, and product management with technical insights and demos.
Train internal teams on product capabilities and use cases.
Align product, engineering, and go-to-market teams around a shared narrative.
Customer relations & customer support
Support Sales teams on strategic opportunities.
Lead major technical presentations for prospects and Enterprise customers.
Manage technical aspects of RFP/RFI processes and technical assessments.
Participate in technical and legal negotiation phases with internal teams.
Act as a technical point of reassurance for strategic accounts (Technical remediation follow-up, remediation plans, technical committees).
Contribute to cross-selling initiatives for Group products.
Technical contribution
Understand critical architecture components (cloud computing, AWS stack) and core technologies (JavaScript, internal services), and AI.
Evaluate technical feasibility and development impacts, and challenge proposed solutions when needed, along the whole group’s product and services portfolio (CX Cloud Home), ensuring a broad understanding of all services composing the CX Cloud / Home platform.
Participate occasionally in reviews, solution validation, or technical documentation.
Maintain a teamwork attitude.
Technology ambassador
Represent the CX Cloud / Home solution to French-speaking and international customers & events & IT analysts (Gartner, Forrester).
Translate domestic market needs to the product management, and translate the group’s strategy back to France.
Support technical evangelization within internal teams.
Participate in integrating the French entity into the Group’s global roadmap and processes.
Security, compliance and documentation
Produce or manage technical and security documentation (ISO 27k, audit questionnaires, customer security requests...).
Maintain and update ESG / Ecovadis documentation.
Strategic Projects (TBC)
Contribute to technical due diligence activities during Group M&A operations.
Strengthen operational coordination self-directed between the domestic teams.
Recommended Profile
Experience
Favoring a senior or very senior background (8–12+ years) in SaaS, cloud platforms or B2B software.
Experience dealing with enterprise-level customers (retail, luxury, banking, insurance…) at the management level is highly valuable.
Solid understanding of modern software architectures (cloud and AWS preferred) and web technologies.
Experience with email marketing and digital marketing from larger organisations is a plus.
Core Competencies
Good understanding of architecture principles and SaaS production environments.
Strong security awareness (cloud security, audits, remediation, documentation processes).
Ability to produce or coordinate technical and compliance documentation.
Comfortable with technical and contractual negotiations.
Ability to explain complex topics clearly to mixed audiences (technical and non-technical).
Supporting M&A activities in France and abroad by technical advice along the whole process.
Experience with agile project management in larger digital marketing projects.
Soft Skills
Clear and structured communicator in French and English languages. Great presenter, especially of software demos.
Strong transversal leadership: able to influence and coordinate without direct managerial authority.
Calm, reliable, and composed when handling customers and employees.
Diplomatic approach, capable of working smoothly with technical teams from France, Germany and Poland.
Able to represent the company as a credible and professional technical ambassador.
Experienced in medium-sized software vendors and having a do-it a
About the Company
Your Partner for Customer Engagement
For over 30 years, we have helped medium-sized and large companies and the public sector digitalize customer relationships. During this time, we have gathered a wealth of experience in successfully implementing digitalization projects, which you can benefit from through our services.
The JustRelate Advantage
- Deep understanding of marketing, sales, and service
- Pioneers of the Internet, the web and email
- State-of-the-art technology
- Innovative full-service stack
- Agile project rea...
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