Job Specifications
We are looking for an Engineering Manager to join the OREO (Observability Reliability Engineering Obsession) team in Platform Engineering.
As an Engineering Manager, your mission will be to lead the Reliability & Observability team and drive the evolution of Doctolib's observability platform, supporting the exponential growth of Doctolib services while building and empowering a world-class SRE team.
Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.
You will lead a team of Site Reliability Engineers who are responsible for shaping Doctolib's observability strategy and ensuring our platform remains reliable, debuggable, and scalable. This role sits at the intersection of people management, technical leadership, and strategic planning with a particular focus on building organizational capabilities around logging, metrics, tracing, and alerting.
Your team also owns and operates critical transversal services that enable secure, scalable infrastructure management across the organization, including HashiCorp Vault for secrets management and Terraform Enterprise for infrastructure as code.
Your responsibilities include but are not limited to:
People Leadership:
Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression
Create a culture of operational excellence, continuous improvement, and psychological safety within the team
Conduct regular 1:1s, performance reviews, and career development conversations
Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values
Technical Strategy:
Partner with SREs and senior engineers to define and evolve the observability strategy across the platform, focusing on logging, metrics, tracing, and alerting
Own the strategy and evolution of critical transversal services including HashiCorp Vault and Terraform Enterprise
Drive prioritization and roadmap planning for large-scale reliability and observability initiatives
Ensure alignment between team objectives and broader engineering and business goals
Advocate for and allocate resources toward reducing technical debt and improving developer experience
Operational Excellence:
Own the team's on-call experience and contribute to the incident response processes, ensuring sustainable practices and continuous improvement
Ensure high availability and reliability of transversal services that are critical to the entire engineering organization
Lead postmortem reviews and drive systemic improvements to prevent recurring issues
Cross-functional Collaboration:
Work closely with Product Managers, Engineering Managers, and architects to align observability capabilities with product and platform needs
Partner with security and infrastructure teams to evolve secrets management and IaC practices across the organization
Represent the OREO team in engineering leadership forums, architectural reviews, and strategic planning sessions
Foster strong partnerships with software engineering teams to improve instrumentation quality and adoption of observability best practices
About Our Tech Environment
Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!
Who You Are
Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.
You have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (preferably AWS, GCP, and/or Kubernetes-based)
You have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams)
You have deep understanding of observability tooling and architecture (Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Prometheus, Thanos, Datadog)
You have experience with infrastructure as code (Terraform, OpenTofu) and secrets management systems (Vault, AWS Secrets Manager)
You have proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisions
Now it would be fantastic if you:
Have experience scaling SRE or platform teams in fast-growing, high-traffic environments
Have background in designing and operating high-scale
About the Company
We're a B Corp company committed to build together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
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