Skills

Communication Time Management Monitoring Sales Customer Service Training Merchandising Marketing

Job Specifications

POSITION: KEY ACCOUNT COORDINATOR (KAC)

DEPARTMENT: SALES

LOCATION: LONDON

REPORTS TO: KEY ACCOUNT MANAGER (KAM)

DIRECT REPORTS: NONE

PURPOSE OF THE ROLE

This is one of the key supporting roles within the commercial team.

It is a Retailer-focused planning and administration role ensuring implementation of the Givenchy strategy down to store level via clear communication and monitoring of all elements within the Sales function.

Key contact with retailers to ensure synergy between Givenchy Sales department and the assigned Retailers.

KAC provides end-to-end administrative support to the Key Account Manager and Commercial Team across sales, trade marketing, wholesale and inventory planning operations for designated retail partners

Job Responsibilities

MAIN RESPONSIBILITIES

Sales Reports

Update Sell-Out tracker per Retailer on a weekly basis.
Request trade reports from Retailers & Field Teams to better understand performance and flag any issues to the relevant teams. Send any stock requests to Retailers ahead of order schedule.
Provide monthly analysis for the corporate reports to include Retailer rankings, trends, drivers & drainers, trade marketing activities.
Track and analyse sell through, stock holding, launch performance and other factors as necessary, and offer suggestions to drive the business.
Update and distribute the Daily Gross Sales report.
Provide best-seller and stock level reports to Retailers on a weekly basis.

Liaising with Customer Service

Validate all incoming orders as soon as they come through, in line with new launch allocations and stock replenishment availability.
Ensure the smooth supply-chain process is up to date and maintain a high level of control in any supply-chain issue, incl. support to KAM on chasing stock and order management.
Monitoring of logistics calendar including cut-off/invoicing dates.
Place internal sample orders on behalf of specific retailers with the customer service team on a monthly basis.

Trade Operations

Provide sell-in vs. target and sell-through analyses for all launches to the KAM.
Provide assistance in the organisation and operation of promotional activities and visits on-site.
Provide assistance in monitoring and maintaining the P&L, by actualising internal trackers including gross sales, returns, markdowns, rebates and trade marketing.
Own & complete New Line Forms for all launches and promotions for the Retailers, as well as nomination forms, Joiners & Leavers and Line List forms, in line with the Retailer’s critical path requirements.
Administer the exchange of information with retailers, e.g. stock allocation for new launches, discontinued lines, promotional markdowns and replenishment issues.

Administration

Set up timely and correct Purchase Orders and ensure valid coding of invoices for all committed spend.
Ensure the committed spend is within budget for the retailer group and flag any variances with the KAM.
Review and approve underpayments and attend underpayment meetings to align on all outstanding invoices; trade marketing, markdowns, returns.
Record and file funding confirmations for all agreed promotional, trade marketing activities and returns.
Raise RGA’s for agreed stock collections once approved.
Manage and follow-up application of new account creation/closure (ACD forms) providing update to Head of Retail & Education.
Competitor analysis; review on a weekly basis competitor brand launches, visibility (online & offline).

Profile

PERSON SPECIFICATION Key Competencies Excellent interpersonal skills Possess Excel skills at intermediate/advanced level Proficient in Word and PowerPoint Excellent time management skills with ability to prioritise workload Excellent planning and organisational skills Commercially aware with the ability to analyse information and offer recommendations Excellent written and verbal communications skills Ability to maintain a positive outlook while working in a busy environment

Additional Information

POSITION WITHIN THE ORGANISATION

Reports To: Key Accounts Manager

Internal:

Commercial Team
E-retail marketing team
Marketing / Visual Merchandising Team
Education and Training Team
Retail Field Team
Customer Service & Business Intelligence
Finance Team

Direct Reports: None

External: Retailers, Third party agencies and suppliers

About the Company

At LVMH Fragrance Brands, we are entrepreneurs of beauty, guided by innovation and driven by passion, and we DARE to do things differently. It is what we believe in, what unites us. It is with Determination that we imagine bold creations while setting ourselves ambitious goals. We are determined to go outside our comfort zone and make the uncomfortable, comfortable. Our Agility is reflected in the ability to take calculated risks. It means being able to navigate between a very clear long-term vision and the reality of the sh... Know more