Job Specifications
Join a team that’s redefining the customer experience.
Who We Are
At The Experience Advisors (XA), our passion is transforming the way organizations serve their customers. For over 20 years, we’ve partnered with public- and private-sector clients across Canada to design CX strategies, build leadership capabilities, and deliver world-class instructor-led training.
If you ask any organization what they want, the answer is simple: engaged, well-trained employees and happy customers. We help make both happen.
Our team is a group of dynamic facilitators, analytical thinkers, and trusted advisors who collaborate with a “let’s make magic happen” energy. If you love making a real impact on people’s work lives, this is the place for you.
We are currently seeking contract facilitators based in Ottawa, Ontario to join our facilitator community.
What You’ll Do
As a Contract Facilitator, you will deliver XA’s training programs to diverse audiences—from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the experience to life.
You will thrive at XA if you:
Collaborate well and present confidently
Work independently and meet tight deadlines
Embrace feedback and aim for excellence
Stay calm when things get busy—and laugh when they do
Core Responsibilities:
Deliver high-quality, participant-centered learning experiences (in-person and virtual), including modules on Bias Awareness for Employees and Leaders, Conflict Resolution Basics, Critical Conversations, Managing Difficult Clients and Interactions, and Intervening in Workplace Conflict
Adapt in real time to diverse learners, schedules, and program needs
Model customer-centric service and coaching excellence
Prepare and manage learning materials (presentations, guides, worksheets, etc.)
Facilitate workshops with energy, clarity, and professionalism
Ensure alignment to program goals and uphold XA’s training standards
Demonstrate strong organization, communication, and time-management skills
Use technology confidently in both virtual and classroom settings
What You Bring
Qualifications:
Post-secondary education plus a certificate in Adult Education, Certified Training Practitioner (CTP), or equivalent
3–5+ years of active facilitation experience, ideally with diverse audiences
Strong grounding in adult learning principles and instructional design
Bilingualism (French) is an asset
Indigenous status is an asset
Ability to quickly understand client goals and tailor your facilitation approach
Confidence managing live dynamics and responding to challenging situations, including sensitive topics such as workplace bias and conflict
Strong relationship-building skills and a commitment to exceptional service
High professionalism, attention to detail, and reliability
Preferred Certifications (not required, but an advantage):
Equity, Diversity & Inclusion Certifications (e.g., CCIP) – supports facilitation of Bias Awareness for Employees and Leaders
Mediation or Conflict Resolution Certifications – supports Conflict Resolution, Intervening in Workplace Conflict, and Managing Difficult Client Interactions
International Coaching Federation (ACC, PCC, MCC)
Certified Training & Development Professional (CTDP)
ANSI Certification
Why Work With XA
Meaningful work that improves employee and customer experiences
Supportive, collaborative facilitator community
Professional, well-designed program materials
Opportunities to train across industries and sectors
Flexibility as an independent contractor
How to Apply
Please send your resume and cover letter (outlining your background, facilitation experience, and career goals) and include “Bi-Lingual Facilitator – Ottawa” in the subject line.
Please do not submit applications via LinkedIn messages.
Thank you to all applicants for your interest in joining our team.
About XA
The Experience Advisors (XA) is the go-to-market brand for CSPN Inc.’s Consulting & Training Services. CSPN continues to operate its customer service community, events, and accreditations. Both operate under the same team and legal entity.
About the Company
CSPN is a leading provider of training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering exceptional customer experiences. We know that your organization’s success starts with your employees. To help employees be great at what they do, we have mapped out a Learning Journey that has over 50+ courses on customer service/ experience, sales, management, leadership and personal excellence, all to ensure that your team is performing at...
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