Skills

Communication Leadership Monitoring Sales Gap Analysis Critical Analysis Analytical Skills Process Improvement Cost Management

Job Specifications

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

You are a smart cookie. You like to dig into the data and find creative solutions.

You are motivated and driven. You thrive on a challenge and want to be No. 1.

You are a people person. You like helping people out and you want to understand where they’re coming from.

You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.

The Opportunity

This is a fantastic opportunity to join our Service Planning team as an SVC Business Analyst. Our SVC is responsible for supporting customers after sales activities such as but not limit to repair & return to ensure customer receives satisfactory support throughout United Kingdom. As a SVC Business Analyst, you will play the key role in maintaining the cost and business performance report for their respective business.

Your Role & Responsibilities

KPIs & Business Review Report
Weekly/ Monthly Service KPIs updates and monitoring
Weekly/ Monthly Business Review Report updates
Communication with EUSVC, HQ and other areas of LG business as required

Cost Management
Moving plan & Business Plan (Monthly/Quarterly/Yearly)
Taking responsibility for various elements of the SVC Cost controlling work
Improving process and implementing key controls and KPIs for monitoring performance
Supporting the delivery of planning and re-forecasting programs
Maintenance of service general ledger using GERP system
Maintain month and year end closing (Accruals/Gap analysis)
Outstanding pending invoices management in a timely manner

Cost Analysis
Service cost gap analysis per product group (monthly)
Preparation of short and long-term SVC Cost Analysis
Year-end closing and specific reporting
Ad hoc Service cost analysis report on request
Provide consistent support, reliable advice and timely and accurate information to related Department and SVC senior management team

Other duties
Review and implement process improvement
Critical analysis of team KPIs
Assisting with month end analysis and key account reconciliations
Ad hoc tasks on request of line manager or Service director
Liaison with factories in Far East for recovery of service cost
Business Expenses Budget control
Outstanding pending invoices management in a timely manner

Skills, Education & Experience

Excellent use of IT systems preferred (ERP, must be intermediate level for Excel, PowerPoint etc)
An ability to work under pressure in a change environment
Capable of producing relevant and accurate performance reports
Strong analytical skills with the ability to collect, organise, disseminate significant amount of information
Excellent verbal and written communication skills
Ability to achieve and work with tight deadline.

Your Benefits

9% Employer Contribution into your Pension
Life Assurance
Private Healthcare (including optical & dental) for you and your family
25 Days’ Annual Leave (+ Public Holidays)
Staff Discount
Subsidised Cafeteria

Our Equal Opportunities Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.

About the Company

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering... Know more