Skills

Communication Leadership SQL Problem-solving Customer Service Research Training Process Improvement Project Management

Job Specifications

Business Analyst – Enrollment Services

The Business Analyst serves as a key liaison between business stakeholders and IT development teams. This role requires a strong understanding of business needs, application functionality, and underlying data processes to help drive effective solutions and continuous process improvement.

Key Responsibilities

Develop a deep understanding of business needs, application functionality, and data workflows.
Build strong relationships and serve as the primary point of contact for IT developers and business stakeholders.
Gather and document preliminary business requirements, assess needs, and recommend appropriate solutions.
Evaluate business processes by tracking, trending, and analyzing workflows and performance metrics.
Reconcile client accounts related to enrollment and ID card activities by comparing client files to internal data sets.
Analyze and summarize findings for leadership, internal business partners, and external customers.
Research incident tickets and email inquiries; respond to program and application functionality questions; identify application defects and data issues.
Track issue resolution and ensure timely follow-up with IT development teams.
Participate in meetings and sprint planning sessions to ensure development progress aligns with sprint goals.
Assist with training staff or collaborate with trainers to ensure new procedures are implemented with minimal disruption.
Respond to complex or special requests requiring research, investigation, evaluation, and documentation.
Develop and maintain work procedure manuals and documentation.
Serve as a project lead for business initiatives that significantly impact processes, procedures, and workflows.

Qualifications

Bachelor’s degree in Business Administration preferred, or equivalent professional experience.
Minimum of 3–4 years of proven experience working within a business unit.
Self-motivated, highly organized, and detail-oriented.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to manage multiple tasks effectively with strong time and project management skills.
Proficiency with Microsoft Office Suite and SQL data tools.
Excellent written and verbal communication, collaboration, and customer service skills.

About the Company

IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce. Know more