Job Specifications
FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.
We're also rapidly growing and are looking for top-tier candidates who share our four core values:
We are team players, collectively working towards a common goal
We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
We do the right thing with an honest and transparent approach that always puts our clients first
We take ownership of our work, always seeing it through to completion
If this opportunity excites you, we invite you to continue reading! We are looking for a Remote Help Desk Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues.
As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users.
If you're motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you.
Here's what you'll be doing:
You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA
You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current
You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace
This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment
The working hours for this position will be from 8:30 AM to 5 PM EST
Requirements
Minimum of 2 years of professional IT support experience
Must reside in the Tampa, FL area for onsite client support
Preferred experience in an MSP/MSSP environment
Working knowledge of Windows 10, Windows 11, and macOS
Proficiency with Microsoft 365 applications
Familiarity with Office 365 cloud services (preferred)
Knowledge of Azure and/or AWS (a plus)
Strong time‑management skills and the ability to prioritize effectively
Excellent verbal and written communication skills
A+ and/or Network+ certifications (preferred)
Experience using a ticketing system; Autotask experience is a significant advantage
Ability to lift and carry up to 50 pounds
Reliable internet connection and a quiet workspace for remote support
Valid driver's license for onsite visits and equipment pickup
Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
Competitive salary: $25 - $30/hour
Quarterly bonus eligibility to reward performance
Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company-supplied training resources
Monthly cell phone stipend to support your connectivity needs
Team culture: Fun events and opportunities to connect with colleagues
About the Company
Ever-Connected, Always Secure We safeguard your business with managed and co-managed IT and security solutions that keep you connected, protected, and running smoothly.
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