Skills

Salesforce Test Scrum CRM Agile

Job Specifications

Need : Senior Business Analyst – Customer Portal

Location : Omaha, NE

Duration : 12+ Months Contract -- Hiring on W2 !!

Job Summary

We are seeking a Senior Business Analyst to support the delivery of a Customer Portal initiative.

This role will focus on translating business and customer experience requirements into clear functional documentation for customer-facing digital platforms.

The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.

Key Responsibilities

Business Analysis & Requirements

• Lead requirements gathering workshops with business stakeholders and end users

• Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features

• Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows

Customer Experience & Portal Enablement

• Collaborate with UX/UI teams to define customer journeys, wireframes, and usability requirements

• Ensure portal features align with customer self-service, authentication, role-based access, and security requirements

• Support validation of portal functionality during UAT and production readiness

Stakeholder & Delivery Support

• Act as the primary liaison between business users, product owners, and development teams

• Support Agile ceremonies including backlog refinement and sprint reviews

• Assist QA teams with test case reviews and defect triage

Required Qualifications

• 6+ years of Business Analyst experience

• Strong experience working on customer-facing portals or digital platforms

• Proven expertise in requirements documentation and process modeling

• Experience working in Agile/Scrum environments

Preferred / Nice-to-Have Skills

• Experience with Salesforce Experience Cloud / Customer Portals

• Familiarity with UX tools and methods (journey mapping, wireframes)

• Experience in CRM or customer-centric platforms

Regards,

Anand Swaroop

Saicon Consultants, Inc.

Email : aswaroop@saicongroup.com

URL: www.saiconinc.com

WBE/MBE

Inc. 500 Company 2006, 2007, 2008, 2009

Ranked #1 " Fastest-Growing Area Businesses" - Kansas City Business Journal

Ranked in Top 10 of Corporate 100 - Ingram's

CMMI Level 3 Assessed

About the Company

Saicon Consultants, Inc. has been providing IT Professional Services to Fortune 500 companies nationwide since 1998. Saicon provides individualized attention to each of its client's needs and deploys the upmost quality through the right resources at the right time and for the right cost. Saicon, headquartered in the Midwest (Overland Park, KS), is a Minority/Women Based Enterprise and a SBA 8(a) certified IT consulting company that stands behind its qualified resources and services which is confirmed by its client satisfacti... Know more