Job Specifications
Business Systems Manager - South Devon (Hybrid) - RL8070
Job Title: Business Systems Manager
Location: South Devon (Hybrid)
Reference: RL8070
Salary: Competitive
Benefits: 25 days holiday per year, BUPA Healthcare Plan, Life Cover Insurance, Pension, Cycle to Work scheme, Exclusive discounts on products, Paid Charity Volunteering Days
The Client
A respected lifestyle and homewares business founded on ethical sourcing, craftsmanship and sustainable design principles. Operating as a certified B Corp, the organisation balances commercial growth with purpose and responsible trading. The business has evolved from a small-scale wholesale concept into a recognised multi-channel operation, and retains a hands-on, collaborative culture where individuals are close to the detail and able to shape how the business works.
The Role
This is a standalone role owning the full business systems landscape across E-commerce, ERP, retail and operational platforms. Reporting into the CFO, you will be accountable for the availability, performance and development of the technology stack and supporting processes. This exciting role would suit someone comfortable working in a lean SME environment where systems responsibility is centralised. It requires sound commercial understanding, the ability to prioritise based on trading impact and a balance of operational firefighting and forward improvement planning. You will need to be both hands-on and strategic, able to respond quickly to issues affecting order flow, stock, customer experience, and trading partners. A phased handover will be provided by the current post holder, with the expectation that you will become fully self-sufficient. On-site presence in South Devon is required to effectively understand business processes and maintain operational awareness. You can expect to spend two to three days per week across the head office and local sites, with occasional visits to other retail locations when required.
Key Responsibilities:
Systems Ownership and Administration:
Act as primary owner for ERP, Shopify and related systems, including configuration, troubleshooting and optimisation
Manage and maintain Khaos Control ERP which sits at the centre of business operations
Support day-to-day enquiries and technical issues, ensuring platform stability and continuity
Maintain documentation, workflows, and process mapping
Systems Integration and Data Flow:
Manage integration performance and data synchronisation across Shopify, ERP, WMS, PIM and forecasting tools
Troubleshoot and resolve integration failures, escalating when necessary
Ensure smooth data flow across retail partners including Next and John Lewis where commercial sensitivity and SLA expectations are high
Drive improvements in data quality, reliability, and reporting
Vendor and Partner Management:
Manage relationships with platform vendors and outsourced support including IT partners
Maintain service levels, track support tickets and delivery progress
Represent internal requirements and advocate for improvements
IT Infrastructure Oversight:
Oversee IT equipment, software licenses and retail POS systems
Coordinate with external IT support services to ensure operational availability and compliance
Manage inventory and user access controls
Cross Functional Collaboration:
Work closely with merchandising, operations, warehouse, trading, customer care, and finance teams to understand and support their workflow requirements
Provide user training, knowledge sharing and systems guidance
Translate business priorities into system changes or process enhancements
Project Work:
Lead and deliver improvement projects including infrastructure enhancements, workflow optimisation, and system upgrades
Support the technology aspects of planned retail expansion and new store readiness
Contribute to medium-term platform roadmap activities
Essential Skills and Experience:
Background in business systems, ERP administration, E-commerce, or operational systems
Strong commercial awareness and ability to prioritise based on trading and customer impact
Proven hands-on experience managing Shopify and ERP platforms (Khaos Control experience is highly advantageous)
Exposure to integration management, EDIs and multi-channel data flows
Capable of working independently without internal systems support
Strong communication and stakeholder alignment skills
Ability to translate technical concepts for users across finance, merchandising and customer care
Comfortable balancing reactive issue resolution with structured improvement activity
Desirable Experience:
Retail, E-commerce or consumer product background
Understanding of purchasing, stock flow, sales order processing, and warehouse operations
Knowledge of WMS, PIM or forecasting technologies (Slimstock/Pimberley advantageous)
Experience supporting physical retail, POS and store technology
Experience working with outsourced IT providers
To apply for this Business Systems
About the Company
Curo provides a collaborative approach to solving Microsoft partner challenges with trusted, people-centric solutions. As a Microsoft partner, when you need help tackling customer business challenges, simply "throwing bodies" at the problem is seldom an adequate approach. Working with Microsoft Consulting Services for many years, and with a plethora of Microsoft channel partner engagements under our belt, Curo has evolved to become a pioneer in Microsoft consulting solutions. Born in IT services, we take a partnership-led ap...
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