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Net2Source Inc.
Salesforce & Agentforce (CTI) Development Lead

Salesforce & Agentforce (CTI) Development Lead

On site

New york, United states

Senior

Freelance

15-01-2026

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Skills

Leadership Tableau Salesforce Twilio DevOps Architecture Solution Architecture Team Leadership SDLC Analytics

Job Specifications

Role name: Salesforce & Agentforce (CTI) Development Lead

Work site: New York (Hybrid)

Duration: 12+ Months

JOB DESCRIPTION:

The Salesforce Development Lead CTI serves as both a solution lead and a Handson developer for the CTI workstream within the Salesforce Agent force program This position is responsible for end-to-end technical design development and delivery of telephony integrations for Salesforce Service Cloud and Agent force while providing leadership across solution architecture and team coordination

Key Responsibilities:

Solution Leadership

Own the CTI solution direction within Salesforce Service Cloud Agent force ensuring alignment with program objectives and nonfunctional requirements

Conduct design reviews validate architecture artifacts and drive decisions on build versus configuration

Collaborate with stakeholders to define scope success metrics and ensure traceability from requirements to production readiness

Technical Delivery CTI Focus

Design and implement Salesforce CTI capabilities including Open CTI Lightning Telephony softphone configuration screen pop clicktodial call logging and omnichannel routing

Integrate Salesforce with telephony platforms such as Genesys Nice inContact Amazon Connect and Twilio using SIPWebRTC and Rest event driven APIs

Develop components using Apex Lightning Web Components LWC SOQLSOSL and platform events for real time call handling

DevOps and Compliance

Enforce secure coding standards and compliance with Financial Services regulations

Implement CICD pipelines static code analysis and automated testing frameworks

Ensure audit readiness and adherence to deployment gates

Team Leadership and Governance

Lead and mentor a blended team of onshore and offshore developers and testers

Drive sprint planning backlog management and release readiness

Report progress risks and mitigation plans to program leadership

Required Qualifications:

8 to 12 years of experience in Salesforce delivery with 4 to 6 years focused on CTI for Service Cloud Agent force

Expertise in Apex LWC Omnichannel Open CTI and telephony integrations with Genesys, NICE, Amazon Connect, Twilio.

Strong understanding of security performance and compliance requirements in Financial Services

Salesforce certifications Platform Developer III Service Cloud Consultant preferred

Preferred Skills:

Familiarity with Agent force MIAW and chatbot assist patterns

Experience with analytics integration eg Tableau dashboards

Knowledge of DevOps tools and secure SDLC practices

About the Company

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ... Know more