Skills

Communication Data Governance ServiceNow Configuration Management Documentation and Reporting Problem-solving Training Architecture Databases Azure Active Directory

Job Specifications

You must work everyday onsite in Westerville, Ohio. DO NOT APPLY if you currently live outside this area. No Visa/No 3rd party/No C2C candidates. W2 candidates ONLY.

We are seeking a skilled and experienced Architect to join our ServiceNow Application Team. The ideal candidate will be responsible for designing, implementing, and managing the Configuration Management Database (CMDB) to ensure accurate tracking and mapping of IT assets and services. This role requires a strong understanding of ITIL best practices and data modeling.

Responsibilities:

CMDB Design and Architecture:

Develop and maintain the overall architecture and design of the CMDB.
Define data model, relationships, and data flow between CI (Configuration Item) types.

Implementation and Integration:

Lead the implementation of CMDB solutions and integrate with other data sources and processes.
Collaborate with IT teams to ensure accurate data ingestion from various sources.

Data Governance:

Establish data governance frameworks to maintain data quality and integrity.
Define processes for CI lifecycle management, including discovery, updates, and decommissioning.

Documentation and Reporting:

Create and maintain comprehensive documentation related to CMDB architecture and processes.
Develop reports and dashboards to provide insights into CI relationships and status.

Collaboration and Training:

Work closely with stakeholders across IT and business units to gather requirements and ensure alignment.
Provide training and support to teams on CMDB usage and best practices.

Continuous Improvement:

Monitor and analyze CMDB performance and data accuracy, recommending improvements as needed.
Stay updated on industry trends and emerging technologies related to CMDB and IT asset management.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
8+ years proven experience in design and implementation efforts within ServiceNow or other core data systems such as Active Directory, Azure, DB’s.
Strong understanding of ITIL processes.
Proficient in data modeling and management, with experience in relational databases.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills for effective collaboration.
Relevant certifications are a plus.
Experience with the following ServiceNow Modules a plus: ITOM, SPM, CSM, ITSM, HRSD, and Discovery.

About the Company

InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services. Through our partnerships with the world's best cloud technology companies (including ServiceNow and Okta), our commitment to open and honest communication, and our desire to build a workplace environment that attracts the top talent in the industry, we consistently deliver world-class solutions for all of our clients' technology needs. To find out how InSource's technology solutions can transform the way that you do... Know more