Skills

Communication Python Monitoring Test Training Virtualization Organization Project Management

Job Specifications

Start date: March 2026

Clearance: NATO Secret or equivalent

Location: Mons, Belgium

Requirements:

At least 2 years' experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization
Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms)
Proven experience in the configuration and operation of Voice and VTC core systems and end devices
Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.)
Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks
Excellent knowledge of SIP, H.323 and PSTN signalling protocols
Good working knowledge of virtualization and cloud technologies. Experience providing end users support

Desirable:

Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip
Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc
Scripting experience ideally in Python and experience using regular expressions
Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex
Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation

Duties:

Perform service continuity improvement tasks on the NATO voice
VTC infrastructures
Support innovation efforts related to voice and video conferencing technology
Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services
Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains
Be prepared to support maintenance activities and infrastructure deployments during out of business hours
Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed
Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features
Mentor and/or coach team members on new voice and VTC technologies or features
Investigate and propose long-term solutions to encountered equipment and configuration problems
Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed
Deputize for higher-grade staff, if required
Perform other duties as may be required

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