Skills

Communication Project Management

Job Specifications

Onboarding Manager – SaaS

12-Month Fixed-Term Contract

£40,000 p/a + bonus

Fully Remote (UK)

We’re partnering with a high-growth, product-led SaaS company in the healthcare technology space, recognised for its inclusive culture, flexible working, and strong customer-first values.

They’re looking for an Onboarding Manager to take full ownership of the onboarding journey for new customers - acting as the central point of contact from post-sale handover through to successful adoption.

This is a proactive, consultative role focused on delivery, communication, and long-term customer success, not reactive support.

The Role

As the Onboarding Manager, you’ll be responsible for delivering a seamless onboarding experience that sets customers up for long-term success.

You’ll manage onboarding plans, coordinate internal stakeholders, keep customers engaged, and continuously improve onboarding processes based on feedback and outcomes.

Key Responsibilities

Own the onboarding experience

Meet customers immediately post-sale to understand their needs and onboarding goals
Partner with customers to create a clear onboarding success plan
Proactively manage progress and intervene early to keep onboarding on track

Deliver onboarding plans

Manage timelines, milestones, and stakeholder accountability
Ensure onboarding tasks are completed within agreed timeframes
Monitor progress and adjust plans as required

Customer engagement

Act as the single point of contact throughout onboarding
Lead regular check-ins with customers and internal teams
Build strong relationships and gather insights to improve onboarding tools

Continuous improvement

Identify recurring issues and recommend process improvements
Act as a feedback loop for product and operational teams
Support a smooth transition from onboarding into ongoing customer success

What They’re Looking For

3+ years’ experience in customer onboarding, customer success, implementation, or project-based client roles
Experience working within a SaaS or technology-driven environment
Strong project management and stakeholder communication skills
Comfortable supporting customers through change and adoption
Healthcare or regulated-industry experience beneficial, but not essential

Why Apply?

Fully remote role (UK-based)
Clear ownership and responsibility
Customer-first, collaborative culture
Exposure to a purpose-led healthcare SaaS product
12-month FTC offering stability and development opportunity

About the Company

We are a leading specialist recruitment agency offering first-class recruitment solutions across all IT disciplines, Telecoms and Senior Appointments. Founded in January 2001, TechNET IT Recruitment has since benefitted from year-on-year growth and has developed organically into a leading technology agency supporting a variety of clients throughout EMEA. We are able to offer our clients a range of services from 'standard' contract or permanent recruitment through to headhunting, search/selection, and recruitment process ou... Know more