Job Specifications
Systems Analyst I — Health & Human Services IT Solutions
Contract Duration: 12 month+ Contract
Location: Virginia Beach, VA
Work Arrangement: Onsite
About Us
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, IT Consulting, and IT Staffing for Direct‑Hire, Contract‑to‑Hire, and Contract placements. We partner with organizations across the region to deliver highly skilled technical talent aligned with business needs and long‑term growth.
Overview
We are seeking a Systems Analyst I to support Access Management and Workforce Mobility within the HHS IT Solutions division. Reporting to the IT Solutions Lead, this role provides operational support, analysis, and project-driven enhancements for a broad portfolio of state, federal, and local health and human services applications.
This includes Access Management for 46 COTS systems (such as DBHDS, VDSS, and Criminal Justice applications), Mobile Device Management (iPads, iPhones, MacBooks), mobile application solutions across 70+ programs, and support for emerging technologies including VDI, telehealth, tele‑case management, and mobility enablement.
The ideal candidate is a detail‑oriented early‑career analyst who is ready to learn, problem‑solve, and support diverse technology needs in a highly regulated environment.
Responsibilities
Operational Support & Access Management
Support day‑to‑day Access Management operations for 46 enterprise and state/federal systems
Elicit and manage role‑based security and access requirements using HP ALM
Manage service requests and incidents in ServiceNow
Maintain the team’s Knowledge Management System (KMS) in ServiceNow
Mobile Device Management & Mobility Enablement
Support Mobile Device Management (MDM) for iPads, iPhones, and MacBook Air devices
Contribute to designing and implementing mobile application solutions for 70+ HHS programs
Ensure compliance with HIPAA, FERPA, CJIS, PREA, and other regulatory frameworks
Business & Technical Analysis
Assist the Business Analyst with work‑intake development and project discovery
Document business processes using BPMN and create process models
Perform analytical assessments such as SWOT, GAP, and Root Cause Analysis
Collaborate with Business Applications and Data & Analytics teams to design user‑centric mobile applications
Quality Assurance & Testing
Develop and execute test plans, including UAT scenarios and scripts
Validate functionality, security alignment, and user experience prior to deployment
Project Support
Contribute to device lifecycle replacement projects
Assist in the rollout of new mobile solutions, telehealth capabilities, and tele‑case management technologies
Support department-wide innovation projects such as cloud document management, workforce mobility initiatives, and eSignature implementation
Team Support & Mentoring
Provide guidance to Business Application Specialists, Support Technicians, and interns
Promote knowledge sharing and process improvement within the HHS Solutions team
Qualifications
Required
1–3 years of experience in systems analysis, IT support, or related junior‑level technical roles
Foundational understanding of business analysis, system requirements, and process documentation
Ability to learn and support Access Management concepts and role‑based security
Strong communication and organizational skills
Ability to work in a regulated environment with sensitive data (HIPAA, FERPA, CJIS, PREA compliance awareness a plus)
Preferred
Experience with ServiceNow, HP ALM, MDM platforms, or BPMN modeling
Exposure to mobile application design or enterprise mobility management
Familiarity with health and human services programs or government systems
About the Company
Endurance IT Services is a locally owned IT Services firm specializing in serving businesses in Hampton Roads and the Commonwealth of Virginia. Endurance offers a wide range of IT Services, utilizing proven methodologies to achieve world-class results. Endurance IT Service’s principals have over 40 years of collective Information Technology Consulting industry experience. In that time they have served numerous Small, Medium, Large & Enterprise clients in a variety of industries by bringing proven practices to the design and ...
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