Job Specifications
Company Description
Altum Health is a department within the University Health Network with over 300 employees across several sites (Ajax, Barrie, Brampton, Cambridge, Hamilton, Mississauga, Oakville, Oshawa, Toronto, Scarborough, and Vaughan). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.
At Altum Health, we believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.
Job Description
Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: Krembil Discovery Tower (Toronto Western Hospital)
Department: Altum Health
Reports to: Site Manager
Salary Range: $23.13 - $28.92 per hour
Hours: 37.5 Hours Per Week
Shifts: Monday - Friday
Status: Temporary full-time (6-month contract)
Closing Date: February 17, 2026
We are currently looking for an experienced Referral Specialist to join our Toronto team! As an integral member of the Altum Health team, the Referral Specialist is the first point of contact with internal and external clients and establishes the first impression with referral source and clients of the client centric care and service provided by Altum Health. The purpose of the Referral Specialist is to hold a holistic organizational vantage point, to see the ‘bigger picture’ to help Altum Health meet contractual Service Level Agreements for access to services with maximum efficiency.
Responsibilities
Providing exemplary and timely client and customer service
Effectively and efficiently managing referrals
Triaging referrals to the appropriate specialist and service location, scheduling, booking and confirming clients, optimizing utilization of consultant resources, participating in quality assurance and improvement activities, performing statistical and data collection/reporting activities
Performing administrative site support activities
Works with Program Managers, Site Managers, Office Administrators, and Clinical Practice Leaders (CPL) across the organization to achieve Program and contractual service level agreements
Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
Qualifications
Completion of a Medical Office Administration program or recognized equivalent required
Over 2 years of practical and related experience required
Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
Extensive knowledge of medical terminology and medical disciplines
Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management activities
Ability to multitask, work within service level agreements, and deal effectively with ambiguity in a high time sensitive and fast paced environment
Be self-directed, goal-oriented and able to manage time and priorities with minimal supervision
Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in
About the Company
University Health Network (UHN) is Canada's largest research hospital, which includes Toronto General and Toronto Western Hospitals, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute and the Michener Institute for Education at UHN. The scope of research and complexity of cases at UHN has made it a national and international source for research, education and patient care.
UHN is a research hospital affiliated with the University of Toronto, with major research in cardiology, transplantation, neuroscienc...
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