Hopewoods Psychotherapy & Consulting Services

Home
Jobs
Hopewoods Psychotherapy & Consulting Services
Front Desk / Intake worker/Administrative Assistant

Front Desk / Intake worker/Administrative Assistant

On site

Markham, Canada

Freelance

29-01-2026

Share this job:

Score my CV

Skills

Communication Canva Customer Service Social Media Organizational Skills Social Media Management

Job Specifications

Please email resume to adminpsych@hopewoods.ca

Job Title: Front Desk / Intake worker/Administrative Assistant

Location: Hopewoods and Sparkling Seeds

Job Type: Full-time

About Us:

Hopewoods has been an established counselling and psychotherapy centre for 13 years, with a team of over 30 registered psychotherapists and registered social workers providing treatment for a wide range of psychological and life difficulties. This is our website for further information: www.hopewoods.ca. We are expanding our services to serve children and youth, as well as the neuro-atypical population, including autistic children, youths, and young adults. We already have a multi-disciplinary team in place consisting of speech-language pathologists, occupational therapists, ABCB therapists, and special education teachers.

Key Responsibilities

Front Desk & Administrative Duties

Answer and direct phone calls promptly and professionally, taking detailed messages when necessary.
Conduct initial consultations with new clients, assisting with intake forms and required documentation.
Manage client communication regarding appointments, rescheduling, and cancellations.
Support therapists with scheduling, administrative tasks, and client-related coordination.
Track office supplies and coordinate maintenance as needed.
Ensure strict confidentiality and compliance with privacy policies and regulatory requirements.
Collaborate with therapists and administrative staff to improve clinic operations.

Qualifications

Previous experience in an administrative, front desk, or customer service role (healthcare or counselling setting is an asset).
Strong organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Proficiency with scheduling software and Microsoft Office Suite.
Familiarity with social media management (Instagram, Facebook,/Red Notes, Canva, ect).
Detail-oriented, professional, and client-focused.
Bilingual skills (Mandarin and Cantonese) are an asset.

What We Offer

A supportive and collaborative work environment.
Opportunities for professional growth and development.
The chance to contribute to meaningful mental health services and outreach.

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits:

On-site parking
Paid time off

Language:

Mandarin (preferred)

Work Location: In person

About the Company

Hopewoods is a Toronto-based psychotherapy and consulting team, featuring registered psychotherapists, social workers, and clinical counsellors with diversified specialties in counselling. We are committed to providing professional, clinically proven, effective, culturally appropriate services in a safe, non-judgmental, confidential environment. The mission of Hopewoods is to be a leading and one-stop facility designed to promote the mental and emotional well-being of individuals, couples, and families, as well as support... Know more