Job Specifications
HR Operations Specialist
Pay Rate: 27.00 per hour
Chicago, IL - Hybrid
6 month contract to start through Randstad
Work Schedule: Monday–Friday Hours: Some flexibility; preferred schedules are 7:00–3:30 or 7:30–4:00 Work Arrangement: Hybrid role. Onsite presence is required two days per week; Wednesday is mandatory, and the second day may be selected by the talent.
As a HR Operations Specialist, you will be the first point of contact for internal customers (Mars Associates), handling calls, chats, or requested appointments to assist with inquiries, provide solutions, and deliver an excellent customer experience. You will handle a variety of tasks, such as answering questions, resolving issues, and processing data while ensuring high levels of customer satisfaction.
Key Responsibilities:
Answer incoming calls, chats, tickets from customers (mostly internal Associates) regarding P&O (HR) policies, procedures, and systems.
Handle outbound calls, chats, or tickets to follow up on customer inquiries, confirm information, or resolve issues.
Provide accurate information and resolve customer issues in a timely and professional manner.
Ability to enter data and/or show customers how to enter data and submit transactions in our HRIS system (Workday).
Perform operational transaction support using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
Follow governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes.
Maintain clear and accurate records of all customer interactions using our ticking system (Service Now).
Troubleshoot issues or concerns raised by customers and escalate them when necessary.
Identify opportunities to improve customer satisfaction and ensure a positive experience.
Collaborate closely with various levels within the Operations Center to resolve customer inquiries and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence.
Demonstrate customer understanding through resolution ownership and anticipating needs.
Prepare multiple mail-merge for document generation. Work within Docusign to prepare templates.
Qualifications:
2 or more years of experience – previous experience in Shared Service, Call Center, Service environment is an advantage
Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
Ability to perform mail-merge for document generation for a large population.
Ability to perform formulas in Excel (vlook-up)
Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of establishing priorities
Ability to handle and maintain confidential and sensitive information with strong attention to detail
Strong oral and written communication skills
Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
About the Company
Randstad North America, Inc. is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. In 2021, Randstad had on average 39,530 corporate employees and ge...
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