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RMT Accountants & Business Advisors Ltd
IT Service Desk Engineer

IT Service Desk Engineer

On site

Newcastle, United kingdom

Full Time

09-02-2026

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Skills

Communication ServiceNow Microsoft 365 Problem-solving Networking Windows Active Directory TCP/IP

Job Specifications

Department: Technology

Location: Newcastle Upon Tyne

Description

RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business.

Key Responsibilities

Act as the first line of support for IT issues via phone, email, and ticketing systems.
Troubleshoot hardware, software, and network problems, escalating when required.
Manage user accounts and access rights in Microsoft 365 and Active Directory.
Configure and support desktops, laptops, and mobile devices.
Keep tickets updated and resolved in line with SLAs.
Assist with IT projects, rollouts, and system improvements.

Skills, Knowledge and Expertise

Proven experience in an IT support or service desk role.
Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
Excellent troubleshooting and problem-solving skills.
Customer-focused with strong communication skills.

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:
We Shine Together
We Do the Right Thing
We Make It Count
We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

About the Company

We’re focused on providing the best advice for our clients. For over 75 years, we’ve been helping businesses who understand the value of expert advice make the right decisions. We like to get to know our clients and their businesses so that we can tailor the advice which we offer. Our clients are involved in most sectors of industry and commerce; ranging from start-ups and the smaller owner-managed businesses, to larger more complex organisations. Our team of 8 directors and over 120 staff are specialists in their fields,... Know more