Skills

Communication Leadership Salesforce Stakeholder Management Sales Coaching Team Leadership Marketing

Job Specifications

Customer Value Manager @ Tes

12‑Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office)

£40,000 – £45,000 | Full‑time

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years

We’re now looking for a Customer Value Manager (12‑month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success, retention and long‑term value across our SaaS portfolio.

About the Role

As Customer Value Manager, you’ll lead a high‑performing team responsible for adoption, in‑life customer engagement, retention strategy and renewal performance. You’ll ensure customers not only experience value from our products, but recognise and grow that value over time.

Working closely with Sales, Product, Support and Marketing, you will be central to shaping customer outcomes and protecting recurring revenue.

This is a fantastic opportunity for someone who is data‑driven, commercially minded and passionate about delivering exceptional customer experiences in the EdTech space.

Key Responsibilities

Customer Value & Success Leadership

Own the end‑to‑end customer lifecycle from onboarding to renewal.
Lead your team to deliver proactive and scalable engagement that drives adoption and positive outcomes.
Embed Customer Success best practice across the function.

Retention & Renewal Management

Identify risk early and lead proactive churn‑mitigation strategies.
Oversee renewal forecasting, value articulation and commercial conversations.
Develop retention playbooks and frameworks for long‑term loyalty.

Customer Advocacy & Insight

Champion customer feedback, trends and insights across the business.
Spot cross‑sell opportunities based on customer needs and usage patterns.
Partner with Support to ensure smooth escalations and excellent service.

Operational & Performance Leadership

Own metrics including renewal rate, churn, adoption, NPS and health scoring.
Build dashboards and reporting that highlight opportunities and risks.
Implement scalable processes and automation to drive team efficiency.

Team Leadership

Coach and develop a high‑performing Customer Value team.
Foster a culture of accountability and customer‑first thinking.
Set clear expectations, goals and performance measures.

What You’ll Need

4+ years in Customer Success, Account Management, Retentions or similar SaaS roles.
Proven track record in reducing churn and driving adoption.
SaaS, tech or EdTech experience ideal.
Experience leading or coaching a team (desirable).
Strong data literacy and confidence using customer insights to guide decisions.
Excellent stakeholder management and communication skills.
Commercial acumen, especially around renewals and value‑positioning.
Comfortable navigating fast‑paced environments with shifting priorities.
Familiarity with CS tools (Salesforce, Gainsight, Freshdesk, etc.).
Understanding of NPS, CSAT and customer health scoring.

What’s in It for You?

25 days annual leave (rising to 30)
5% employer pension contribution
State‑of‑the‑art Sheffield offices
Benefits via My Benefits World
Free eye‑care cover
Life Assurance
Cycle to Work Scheme
Employee Assistance Programme (EAP)
Monthly Tes socials
Extensive Learning & Development opportunities

Ready to make an impact in EdTech and support schools worldwide?

Apply now and join Tes on a 12‑month journey shaping customer experience and driving value for thousands of educators.

About the Company

Tes is a global education company committed to supporting teachers and schools worldwide. We provide products and services that inspire, support and connect teachers and schools to help them achieve and deliver great outcomes for their pupils. We have over 100 years of experience in education and a thriving active community of school teachers and leaders visiting our site over two million times a month. We help schools Attract, Train and Empower their staff with specialist recruitment, retention, qualification, CPD and class... Know more