Skills

Communication Salesforce Stakeholder Management Problem-solving Sales CRM Training Process Improvement Marketing

Job Specifications

Job Description

Senior Operations Executive

Ideal location: Stokenchurch, United Kingdom, HP17

About The Role

We’re looking for a Senior Operations Executive (up to 1 year fixed term contract) to deliver a planned, organised and high-quality operational service for Mars, a key client account. Sitting within the Client team, this role combines day-to-day operational administration with process improvement, project support and close collaboration with both internal teams and client stakeholders.

You’ll work closely with the client’s operational team, using your operational expertise to troubleshoot issues, improve ways of working and ensure best-in-class service delivery. Accuracy, curiosity and strong operational judgement are essential.

What You’ll Be Doing

Act as the central operational point of contact, ensuring clear communication between internal teams, suppliers and client stakeholders
Own operational toolkits, field documentation, reporting systems and the client reporting platform
Coordinate asset and equipment distribution through third-party suppliers
Troubleshoot operational and system issues in a fast-paced environment, identifying themes and driving resolution
Review, document and improve operational processes to increase efficiency, accuracy and profitability
Conduct regular field visits to validate processes and embed improvements
Deliver operational briefings, field communications, insight reporting and stakeholder updates
Support client system launches, training and adoption across field teams

What We’re Looking For

Proven experience owning and supporting operational systems or platforms, ideally within field or mobile workforce environments.
Hands-on experience with system configuration, user support and troubleshooting.
Strong process mapping and operational improvement skills.
Excellent communication and stakeholder management skills.
Strong organisational, analytical and problem-solving abilities.
Proficient in Microsoft Office; CRM or reporting platform experience (e.g. Salesforce) beneficial.
Background in field marketing or sales operations desirable but not essential.
Willingness to work 3 days per week in the Stokenchurch and work outside standard hours may be required.

What We Offer

Competitive salary
Hybrid working (3 days per week in the office)
26 days annual leave + bank holidays, increasing annually up to 31 days (pro rata)
Life assurance (2x salary)
Private Medical Insurance with Bupa
Employer pension contribution
Income protection
Buy/sell holiday scheme
Eyecare scheme (up to £80 per year)
Retail discounts and promotions
Reward and recognition programme
Enhanced maternity and paternity leave

CPM have won the Investors in People Gold award and place great importance on the training and development of our people.

Why work for us

At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.

We work in a collaborative environment where great ideas and achievements are shared and celebrated. We believe diversity brings new thinking, which is at the heart of everything we do. We are working to set a standard for creating a culture of equity and belonging.

About the Company

CPM is an international . We inspire people to , & your brand, , , they can be influenced. We work with brands and businesses that want to identify and seize every opportunity to efficiently. across all major sectors from , . Our amazing people connect with customers across , in multiple markets and channels. Using , , we select and deploy the best resource in the most agile way to . Our integrated solutions include: , , , , , , . But we couldn’t do it without our . They unique... Know more