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Profectus Recruitment
IT Service Management & Governance Lead

IT Service Management & Governance Lead

Hybrid

London, United kingdom

£ 65,000 /year

Senior

Full Time

10-02-2026

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Skills

Communication Jira ServiceNow Training Recruitment

Job Specifications

Profectus Recruitment is proud to be supporting a highly regulated financial services organisation to recruit an IT Service Management & Governance Lead.

This role is heavily focused on embedding and maturing IT Service Management practices, ensuring core ITSM processes operate effectively day to day, and using these foundations to improve service quality, resilience, and control across the technology estate.

In the initial phase, the role will be hands-on and operational, centred around rolling out and strengthening ITSM processes such as Change, Incident and Problem Management, supporting live service operations, and identifying opportunities for continuous improvement. Over time, the remit will broaden to include technology risk, governance and resilience oversight, once strong service foundations are in place.

You’ll be joining a collaborative, stakeholder-led environment where influencing, pragmatism and delivery matter more than producing paperwork. This is a role for someone who enjoys being close to how IT actually runs and wants to shape how services operate as the organisation continues to scale.

Hybrid working: 2 days per week on-site.

What they’re looking for

Strong, recent hands-on experience in IT Service Management within financial services or another highly regulated environment
Solid working knowledge of ITIL processes, particularly Incident, Change and Problem Management
Experience operating within an ITSM toolset (ServiceNow, Jira Service Management, HaloITSM or similar) and governing day-to-day workflows
Proven ability to improve ITSM processes, embed consistency, and drive continuous service improvement
Comfortable working closely with technology teams, suppliers and stakeholders to support live service delivery
Exposure to governance, audit, risk, resilience or DR activities within an ITSM or service operations context
Strong communication skills with the confidence to challenge constructively and influence outcomes

(HaloITSM experience is beneficial but not essential – training will be provided where required.)

If you’re looking for a role where you can take ownership of ITSM, improve how services run in practice, and help shape governance and control as the environment matures, this is an excellent opportunity to make a tangible impact.

Please apply for immediate consideration.

About the Company

Profectus is Latin to advance or succeed, this perfectly encapsulates our aim which is to advance candidates careers and succeed in meeting our client’s expectations first time and every time. Profectus Recruitment has extensive experience in sourcing top talent in IT, Digital, Cyber Security & Data Science to ensure whatever opening you have you will always be speaking to someone who speaks your language! Our individual technical specialism and our established pool of candidates allows us to excel in the supply of staffi... Know more