Job Specifications
Job title: AEM Assets as a Cloud Service – Platform Operator
Location: San Jose, CA - Hybrid
Long term Contract
Job Description:
Key Responsibilities
1. Platform Operations & Maintenance
• • Oversee the technical management and daily operations of the AEM Assets Cloud platform.
• • Monitor AEM Assets system performance (compute services, orchestration, replication, CDN usage, storage).
• • Troubleshoot platform issues, coordinate fixes with engineering and support teams, and ensure optimal uptime and availability.
• • Manage platform configuration, user access, and environment health across author, preview, and publish tiers (leveraging AEM Cloud Manager CI/CD).
2. Governance, Security & Compliance
• • Implement and enforce cloud platform governance, including asset lifecycle policy, metadata standards, and compliance with enterprise and industry security guidelines.
• • Maintain role‑based access controls and user entitlement management via IMS (Identity Management Service).
• • Support audit requirements through logs, monitoring, reporting, and platform usage reviews.
3. Monitoring & Incident Management
• • Maintain active monitoring of cloud system health, asset processing pipelines, workflows, and integrations.
• • Respond to incidents, perform root‑cause analyses, and implement preventive measures.
• • Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities).
4. Workflow, Automation & Efficiency
• • Support and optimize AEM workflows used for creative production, processing, approvals, and delivery.
• • Develop and implement automations and light orchestration to increase operational efficiency across cloud components.
• • Monitor and enhance the performance of the Assets Compute services (e.g., image/video renditions, Sensei‑powered metadata extraction).
5. Integrations & Ecosystem Support
• • Maintain integrations across Adobe Creative Cloud, Workfront, Workfront Fusion, Marketing systems, and external platforms (as referenced in AEM Assets on Cloud RACI).
• • Ensure stability of API‑driven and Cloud Manager–based CI/CD interactions with AEM Assets environments.
• • Collaborate with partner teams when new integrations or enhancements are required.
6. User Support & Enablement
• • Provide technical support to users requiring access, troubleshooting, or workflow guidance.
• • Assist content authors, librarians, activation leads, and creative teams with platform operations (based on enterprise RACI roles).
• • Support training, onboarding, best‑practice documentation, and platform communications.
Required Skills & Experience
Technical Skills
• • Hands‑on experience with AEM Assets as a Cloud Service, Cloud Manager, and Adobe Admin Console.
• • Understanding of cloud‑native architecture, autoscaling, and distributed systems.
• • Familiarity with DAM best practices (metadata, taxonomy, workflows, governance).
• • Ability to interpret logs, troubleshoot platform errors, and analyze performance metrics.
• • Knowledge of Adobe Sensei automation capabilities and asset processing pipelines.
Soft Skills
• • Strong communication and cross‑team collaboration.
• • Ability to operate in high‑ambiguity environments with proactive problem‑solving.
• • Excellent documentation, organization, and stakeholder‑management abilities.
Preferred Qualifications
• • Experience with enterprise operations for digital asset management platforms.
• • Experience supporting creative, marketing, or content‑production workflows.
• • Exposure to SRE/DevOps patterns for cloud services, including monitoring, alerting, and CI/CD.
Success Indicators
• • High uptime and performance of AEM Assets environments.
• • Reduction in recurring operational issues through automation.
• • Strong adoption, satisfaction, and productivity among internal users.
• • Compliance with policy, governance, and audit standards.
About the Company
AI & Data Governance Solutions | Regulatory Compliance | Digital Transformation Xyant Services is a technology solutions company specializing in AI-powered data governance, regulatory compliance, and digital transformation for highly regulated industries. We partner with pharmaceutical, banking, and public sector organizations to help them unlock the value of complex data, improve operational resilience, and meet evolving compliance requirements. Our flagship innovation, the Agentic Pipeline, is a scalable AI system designed...
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