Skills

Communication C# Visual Studio SQL Data Engineering Databases power bi Asp.Net SQL Server Azure Agile .NET Vue.js ETL Processes Server Management

Job Specifications

We’re Hiring: Systems & Data Developer (Remote, UK)

Remote (UK) Full-time £40k DOE

ICX is a fast‑moving, data‑driven contact centre business supporting major blue‑chip automotive brands across the UK. We operate 100% remotely and pride ourselves on delivering agile, omni‑channel customer engagement solutions.

We’re now looking for a Systems & Data Developer to take ownership of our SQL Server environment, data pipelines, and internal systems—while also helping shape our next‑generation AI chat capabilities.

What You’ll Be Doing

You’ll play a hands‑on, varied role across data engineering, systems development, and day‑to‑day technical support, including:

Data & Systems Development

Designing and maintaining SQL Server databases, stored procedures, views and ETL processes.
Translating business requirements into scalable technical solutions.
Optimising database performance and enhancing reporting outputs.
Supporting the development of internal and customer‑facing AI chat functionality.

Data & Application Support

Investigating and resolving data quality, performance and system issues.
Supporting .NET‑based applications (basic debugging).
Working with third‑party platforms and integrations.

IT & User Support

Providing day‑to‑day IT support to remote users.
Setting up laptops, accounts, permissions and system access.
Assisting with configuration, patching and general maintenance.

Security & Best Practice

Supporting access control, data protection and security standards.
Contributing to Cyber Essentials compliance.
Maintaining clear technical documentation.

What We’re Looking For

Essential:

Strong SQL Server experience (including optimisation).
Background in a technical role such as Database Developer or Data Analyst.
Ability to diagnose and resolve data/system issues.
Experience providing IT or systems support.
Understanding of data security and access control.
Familiarity with .NET applications.
Strong analytical and problem‑solving skills.
Clear communication with technical and non‑technical teams.

Desirable:

Power BI or similar BI tools.
SSIS or other ETL tools.
Knowledge of C#, ASP.NET, vue.js, Node.
IIS / web application experience.
Azure or cloud data platforms.
Cyber Essentials familiarity.
Experience in an SME environment.

Tools You’ll Use

SQL Server Management Studio • SSIS • Power BI • Visual Studio • MaxContact • Talkative

What Success Looks Like

Reliable, well‑maintained data integrations and systems.
High‑quality, accurate data delivered to the business.
Proactive issue identification and resolution.
Strong collaboration with operational teams.
Ongoing development of your technical capability.

About the Company

We are a UK-based FCA-accredited omnichannel business process outsourcer - We provide customer contact solutions to deliver satisfaction and increased revenue for your brand - We specialise across customer journeys in the automotive and financial sectors - We are a virtual, agile and proactive partner, with experienced, highly trained staff using the latest technology - Our flexibility is perfect for new entrant brands coming to market in helping them scale their business - Our experience with leading companies e... Know more