Job Specifications
360Learning’s IT Specialist is contributing to the internal IT Department to provide the best experience for employees.
With 400 FTEs (of which 100 are in the USA), multiple 3rd party delivery partners and outsourced IT service providers to manage, the IT Specialist is key to the success of daily IT operations.
Based in France, you’ll have the opportunity to work partially remotely and will partner closely with the HR and Security team. You’ll report to the IT Manager.
Within 1 month, you will:
Meet the team and explore TrelloLearn to navigate Convexity , our working environment
Define your roadmap and OKRs
Become familiar with our partners and providers
Understand the team's processes
Within 3 months, you will:
Take ownership of internal IT support operations and deliver improvements to streamline workflows and response times
Act as the main operational point of contact for employee IT support, ensuring a smooth and reliable experience
Monitor MDM compliance and provide employee support for device-related issues
Coordinate with the Hardware Managed Service Provider (MSP) to execute employee onboarding and offboarding processes
Ensure onboarding and offboarding activities are delivered on time and in line with defined procedures
Within 6 months, you will:
Ensure consistent execution of internal IT processes across all regions
Proactively reduce recurring support issues through process improvements and better documentation
Improve inventory accuracy and asset lifecycle tracking in collaboration with partners and tools
Contribute to automation and workflow optimization initiatives led by the IT Manager
Within 12 months, you will:
Be a key operational contributor to the management of self-hosted IT internal applications (infrastructure-level operations, monitoring, maintenance)
Act as an IT operations point of contact during security or IT incidents, working closely with the SOC to support investigation, containment, and remediation activities
Contribute to the standardization, hardening, and lifecycle management of operating systems by applying defined baseline configurations, supporting OS version upgrades, and ensuring consistency across the fleet.
Contribute to the implementation of automated support solutions, such as an internal IT support chatbot, to improve employee self-service and reduce repetitive requests.
The Skill Set:
You have 1–3 years of experience in Internal IT, IT Support, or IT Operations
You demonstrate strong analytical and troubleshooting skills in a support and operations context
You are interested in scripting and automating your work (Python, Bash, or REST APIs are a plus)
You are familiar with MDM solutions (Jamf and Intune are a plus) and endpoint environments (macOS and Windows)
You have a good understanding of operating systems and are comfortable supporting OS upgrades and device compliance
You approach internal IT support with an automation-first mindset, aiming to reduce manual tasks and improve long-term efficiency
You have already worked with remote teams and are comfortable with asynchronous communication
You have very good written communication skills and a strong sense of service
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer:
Compensation: Package includes base salary and equity
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC
Interview Process:
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our IT Manager
Case Study with our Head of Security and our IT Manager
Culture Fit Meeting with our Chief Technical Officer
Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the fu
About the Company
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all...
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