Job Specifications
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary
In Thermo King Belux, service is of strategic importance and a key differentiator in the market. The Service Manager is responsible for delivering an exceptional customer experience through a high-performing service organization, ensuring that service excellence sets us apart from the competition. By driving service excellence, the Service Manager plays a critical role in building long-term customer relationships, sustaining our premium market positioning, and generating profitable growth in aftermarket and service offerings, while also exerting significant indirect influence on equipment sales. Leading the largest function within the organization—which includes all technicians, the technical team, and service administration—the Service Manager must possess a deep understanding of customer needs and consistently strive to exceed expectations. The role requires a proactive, forward-thinking leader who continually challenges the status quo, fosters innovation, and champions continuous improvement across all aspects of the service business.
Responsibilities:
Service Strategy
Develop and implement a forward-looking service strategy that aligns with Thermo King Belux’s overall business objectives and drives market differentiation through service excellence, collaborating closely with other Thermo King dealers in bordering countries. Work with cross-functional teams to integrate service strategy with sales, marketing, and operations, ensuring unified delivery of value to customers.
Service Growth
Develop and implement strategies to achieve double-digit service revenue growth every year, by expanding service offerings, deepening relationships with existing customers, and driving new business development in the aftermarket.
Operational Effectiveness
Ensure reliable day-to-day operations and increase consistency in the field, implementing operational metrics to improve safety, compliance, and profitability. Champion digital and mobile service and lead a culture of continuous improvement.
Service Delivery and Customer Satisfaction
Oversee all aspects of service delivery, ensuring high standards of technical performance, quality, and operational efficiency across workshops and among all technicians. Set, track, and exceed customer satisfaction goals, ensuring all service interactions are timely, professional, and resolution focused.
People Leadership
Lead, inspire, and develop a diverse team of Workshop Managers, Technical Experts, Technicians, and Service Administration staff, fostering a culture of collaboration, safety, and accountability. Model and nurture a workplace mindset of continuous improvement, high performance, and innovation.
Customer Engagement Proactively engage with key customers to understand their business needs, gather insights, and ensure alignment of service delivery with their expectations. Build and maintain strategic relationships, acting as a trusted advisor and advocate for their interests within Thermo King Belux.
Collaborate with Account Managers to identify aftermarket opportunities, promote service solutions, and support equipment sales through strong service performance.
Qualifications:
University or higher professional education (HBO/Bachelor’s/Master’s), preferably in Technology, Engineering, Business Administration, or a relevant commercial field. Supplemented with business-oriented and leadership courses.
At least 5 years of progressive managerial experience in service, technical, manufacturing, or aftermarket roles—with a proven track record of leading large, diverse teams and driving change.
Demonstrated market, customer, and financial insight, with the ability to think strategically, make data-driven decisions, and identify growth opportunities.
Strong business orientation, with a focus on innovation, continuous improvement, and challenging the status quo to deliver service excellence and profitable growth.
Proven experience in driving continuous process improvement initiatives, utilizing methodologies such as Lean, Six Sigma, or similar frameworks to increase operational efficiency, enhance customer value, and support a culture of innovation.
Excellent communication skills in Dutch, French, and English (spoken and written), with demonstrated ability to effectively engage with internal teams, multinational customers, and international dealer partners.
Work location: Brussels (office) + travels required
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified