Skills

Communication Adaptability Critical Thinking Dynamics Strategic thinking Sales Effective Communication Marketing E-commerce

Job Specifications

About the Job

Why join our team?

Godiva is part of pladis, home to iconic brands such as Godiva, McVitie’s and Ülker. These brands make sweet and savoury treats that consumers everywhere recognise and enjoy! As we continue to innovate, we will expand our premium chocolate portfolio with new flavours, concepts and ways to share happiness.

Our strength lies not only in our products but also in our people and values. We retain the honesty, integrity and trust instilled by our founders as we embark on the next chapter of success.

What will this role achieve?

The Demand Planner is a critical role within Godiva Operations, ensuring accurate forecasting and acting as the central coordination point for consolidating demand across markets. This position is the key link between Sales and Supply Chain, driving forecast accuracy and enabling smooth operational execution for our premium chocolate portfolio.

You will manage the integration of demand inputs, oversee seasonal and new product launch planning, and ensure alignment between commercial expectations and operational capabilities.

Key Deliverables

Forecast Accuracy & Consolidation

Collect, validate and consolidate demand inputs from multiple channels and markets into a unified forecast.
Monitor forecast performance, analyse deviations and implement corrective actions to improve accuracy.
Build new Ways of Working to consolidate global demand for MBC products.

Cross-Functional Collaboration

Act as the first point of contact for Sales and Supply Chain on demand and forecasting matters.
Lead regular demand review meetings and ensure effective communication of risks and opportunities.

Operational Planning

Oversee operational delivery of seasonal plans and new product launches in close partnership with Brand and Commercialisation teams.
Identify and mitigate risks of excess or insufficient stock during seasonal peaks.

Data Management & Reporting

Generate weekly and monthly reports on forecast accuracy, demand trends and supply constraints.
Manage allocation decisions during supply constraints based on historical sales and forecast data.

System Expertise

Ensure timely and accurate updates in JDE ERP system.
Act as the Demand Planning lead for system queries and process improvements.

What do you need for this role?

Experience:

FMCG experience, ideally in food or confectionery.
5+years of demand planning experience ideally in food or perishable products.
Previous experience managing large data sets and interpreting complex demand signals.
Exposure to multi-channel environments (Retail, E-commerce, Hospitality).

Skills:

Strong analytical and numeracy skills.
Excellent communication and influencing skills across functions.
Ability to flex between strategic thinking and operational execution.
Proficiency in JDE ERP and advanced Excel.

Behavioural Competencies:

Collaboration: Builds strong relationships across Sales, Marketing and Operations.
Influencing: Persuades and negotiates effectively to align stakeholders.
Adaptability: Responds positively to changing priorities and market dynamics.
Ownership & Accountability: Takes responsibility for forecast accuracy and drives improvement.
Critical Thinking: Evaluates complex data and scenarios to make sound decisions.
Communication: Conveys information clearly and confidently, both verbally and in writing.

Personal Attributes:

Challenging yet approachable.
Committed and passionate about delivering excellence.

Why Join Us?

You will be at the heart of Godiva’s Operations, ensuring our premium chocolate reaches customers worldwide with precision and excellence. This role offers the opportunity to make a tangible impact on forecast accuracy and operational efficiency while working closely with passionate teams in a dynamic environment.

About the Company

GODIVA Chocolatier is a global leader in premium, artisanal chocolate. The company was founded in Brussels in 1926 by Belgian Chocolatier, Pierre Draps. Nearly a century later, every piece of GODIVA chocolate is still bursting with quality, Belgian craftsmanship, and the world’s finest ingredients. GODIVA has distribution in more than 100 countries across the globe. Customers can experience GODIVA at the iconic brand’s chocolate boutiques, chocolate cafes, GODIVA.com, and at many fine retailers. Know more