Job Specifications
Information Technology Business Manager
OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.
IT Business Manager
Overview
We are seeking a forward-thinking, hands-on IT Business Manager to lead and execute a diverse portfolio of technology initiatives. This role will oversee day to day operations and relationships as well as projects ranging from AI Integration, Workforce Automation to Salesforce CRM enhancements. The ideal candidate combines strategic vision with the ability to roll up their sleeves when needed—supporting networking, infrastructure, Wi‑Fi, and related troubleshooting tasks.
This position will also own the organization’s go-forward IT strategy, serve as the primary leader for technical vendor management, and ensure ongoing information security and compliance across the enterprise.
This is a full time position located in our Worthington, Ohio office.
Key Responsibilities
Project & Program Leadership
Manage and deliver multiple concurrent IT projects, including:
Build and maintain detailed project plans, roadmaps, and resource schedules
Communicate project status, risks, and milestones to executive stakeholders
Drive cross-functional collaboration with business units, developers, and external partners
IT Strategy & Roadmap Ownership
Develop and maintain the company’s long-term IT strategy in alignment with business goals
Evaluate emerging technologies and provide recommendations on modernization, digital transformation, and efficiency opportunities
Define standards and best practices across systems, infrastructure, security, and support processes
Technical Vendor Management
Lead vendor selection, contracting, onboarding, and performance management for IT service providers and technology partners
Ensure service delivery meets operational expectations, SLAs, and budget constraints
Maintain strong relationships with vendors supporting infrastructure, cloud, SaaS, and security platforms
Information Security & Compliance
Oversee security policies, access controls, and compliance with industry best practices
Partner with internal teams and vendors to ensure proactive risk management, vulnerability mitigation, and incident response readiness
Assist in security audits, risk assessments, and documentation
Hands-On Technical Support
Provide escalation-level troubleshooting and support for:
Network infrastructure (switching, routing, firewalls)
Wi‑Fi systems and performance optimization
Server, storage, and cloud environments
End-user hardware and software issues as needed
Collaborate with IT staff and vendors to resolve complex issues efficiently
Qualifications
Required
5+ years of IT project management or IT leadership experience
Demonstrated success managing multiple concurrent technology projects
Strong understanding of IT infrastructure (networking, servers, cloud, and Wi-Fi)
Experience with information security frameworks or practices
Ability to work in both strategic and tactical capacities— must be comfortable leading at the whiteboard or jumping into troubleshooting mode
Exceptional communication, organization, and vendor management skills
Preferred
Project management certifications (PMP, Agile/Scrum, ITIL, or Six Sigma)
Experience with digital transformation
Hands‑on technical certifications (Network+, CCNA, Microsoft, AWS, etc.)
Attributes of a Successful Candidate
Technically curious and proactive about emerging technologies
Comfortable owning both complex strategy and practical, hands-on work
A natural leader and collaborator who excels in dynamic environments
Thrives in roles requiring innovation, problem-solving, and cross-functional influence
Benefits
401(k) with Company matching
Medical, Dental, and Vision Insurance
Company paid Life Insurance
8 paid Holidays
Paid Time Off (10 days in your first year)
Company paid TelAssurance, an unlimited telemedicine provided
Onsite gym and health coaching
GROWTH OPPORTUNITIES
At OPOC.us, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!
Join us!
If your passion is to work in a caring environment
If you believe that l
About the Company
OPOC.us (One Point of Care™. Ultimate Service.) delivers custom benefits, real savings, and white-glove support, all with one, fully integrated partner. Our proprietary One-Point-of-CARE™ model integrates health benefits, HR, payroll, wellness, and retirement services into one seamless solution that reduces administrative burdens and delivers measurable ROI.
Our clients typically save 11% on total healthcare spend in their first year, and many have kept per-employee medical costs flat for over a decade—even as most employer...
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