Job Specifications
Roja London Flagship Boutique Business Manager
Job Description
Store Location: – Flagship Boutique in Burlington Arcade
Contract: Full Time Contract - 37.5hr over 5 days
Roja London
Roja London is widely recognised as the world’s most niche, contemporary, luxury fragrance house. We create fragrances rich in personality, using luxury ingredients and craftsmanship to tell stories that resonate around the world. Our fragrances trigger emotions and create memories – ultimately becoming an extension of your personality.
The Role: ROJA London Flagship Boutique Business Manager
As Business Manager of our ROJA London boutique in The Burlington Arcade, you will drive the performance of our global flagship, driving store performance, ensuring luxury brand standards, and delivering exceptional client services.
We expect our Business Manager of the flagship boutique to develop and implement business strategies to grow the account and their teams’ talents and capabilities. While measuring and ensuring the performance of their business is in accordance with brand key performance indicators. While fostering relationships with new and existing customers via clienteling and eventing to grow the account and client base.
Brand Ambassador
Become a Brand Ambassador by promoting the culture internally and externally and building strong relationships with new and existing clients based on CRM outreach, clienteling and eventing.
Execute brand visual merchandising per merchandising guidelines, on time.
Respect brand expression keeping in line with brand VM guidelines and following product planograms.
Conduct weekly stock counts to monitor stock levels to prevent stockouts and overstocking, ensuring optimal inventory levels and accuracy
Collaborate with the Retail Experience Manager to forecast stock and trade activation demands and align stock levels accordingly
Report discrepancies, stock risks promptly to brand and retailer management to rectify any issues immediately
Manage and monitor testers gifts with purchase (GWP), and samples in-line with counter budget, to ensure that these items are accounted for and utilized to drive and grow the business
Plan and execute trade plan & activations (and promo sites), for a seamless execution from staffing, stock, NSV, site set up and sales performance and sales reporting for a successful launch
Maintain housekeeping on counter and promo sites; keep clean testers, shelfing and counter space clean, hygiene to be replenished, following the housekeeping protocol before, mid and at the end of each shift. To protect brand integrity and making sure your team follow all protocols
Follow health and safety protocols to protect yourself, colleagues and clients
Adhering to all policy and grooming guidelines given by the company and the store(s) in which you work alongside your team
Be work ready at the beginning of every shift and throughout the day
Customer Service & Clienteling:
Ensure you deliver the Retail Experience Method alongside your team at all times, developing your teams’ talents and capabilities to achieve all brand KPI’s and sales targets
Communicate targets, marketing initiatives and measure weekly and monthly performance against those targets and initiatives
Organise and host regular events and consultations in-store, driven by clienteling and marketing calendar, to boost performance of store.
Drive revenue. Achieve your daily, weekly & monthly personal and counter targets and brand Key Performance Indicators
Ensure that daily reports and monthly reports are completed and submitted on time to the Retail Experience Manager and on a weekly acquire retail figures for weekly business reports
Ensure that daily sales sheets, weekly reports and monthly reports are properly completed and submitted to the Retail Experience Manager
Ensuring excellent client experience is always executed and always putting your client’s front of mind
Be able to deliver the Roja luxury, niche service to every client, via brand storytelling, product knowledge and personalised product application
Handle client feedback promptly and courteously, reporting to relevant channels
Know client prospects (quantitative and qualitative to define actions plan)
Attract and recruit new clients from delivering exceptional clientelling instore, personal network and external partners
Develop clienteling and client loyalty alongside your team to expand your loyalty base. Capturing 80% CRM data monthly
Ensure databases and client profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations
Leadership and Team Management
Take full direction from management and respond efficiently and promptly to requests and direction
Always maintain a professional image and attitude as a brand ambassador at all times
Takes personal responsibility and ownership of the team's performance and self-development
Attend all education seminars and complete full onboarding
Develop a thorough product
About the Company
ROJA LONDON | MODERN HAUTE PERFUMERY
AN INDEPENDENT LUXURY FRAGRANCE HOUSE, ESTABLISHED IN MAYFAIR, LONDON IN 2011 BY ROJA DOVE.
PIONEERS OF HAUTE PERFUMERY, THE HOUSE OF ROJA IS THE AUTHORITY OF FINE FRAGRANCE, CRAFTED LIKE PRECIOUS JEWELLERY.
MADE IN ENGLAND, EACH PIECE WILL BECOME AN EXPRESSION OF YOUR PERSONALITY.
WITH GREAT ARTISTRY, MASTERFUL EXPERTISE, AND AN UNCOMPROMISING COMMITMENT TO QUALITY, ROJA CREATE FRAGRANCES WITH RICH LONGEVITY TO CATER TO ALL STYLES AND ALL DESIRES.
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