Job Specifications
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Job Description
As an Inside Account Manager, you will be responsible for interacting with customers primarily in person, over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.
Additional duties will include:
Process sales orders and turn quotations into orders through customer interactions
Maintain relationships with established key accounts and ensure that their requests are being met
Use interpersonal skills to strengthen relationships with existing customers and increase market share
Facilitate the ordering of products from vendors
Act as a project manager (as needed) for large projects, which includes ordering of product, keeping detailed records of lead times and communicating lead time updates to the customer
Prospect and develop new customers using outbound calling campaigns
Meet or exceed the Profit Centre’s gross profit and sales targets
Counter sales to continue to drive business through face-to-face customer interactions
Investigate and resolve customer issues such as pricing deductions and product returns
Expedite customer material with vendors when required
Follow up with customers on quotes and outstanding orders
Support the Outside Sales and Counter Teams with customer orders and issues
Be an integral part of the team supporting all activities that occur at the Profit Centre
Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
Perform other tasks as requested by the Profit Centre Manager
Qualifications
College and/or University degree
A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
Proficient in the use of Microsoft Office software
Outstanding customer service and telephone skills
Ability to prospect new customers and increase sales with existing accounts
Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
Ability to identify customer requirements and provide profitable solutions and close the sale
Able to learn and operate the applicable software system used to process orders
Intermediate math skills
Preferred Skills:
Previous experience with or knowledge of Irrigation and building products sold at the Profit Centre
Experience using Trend and Eclipse
Additional Information
Salary Range - $45,000 - $55,000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientat
About the Company
EMCO Corporation is Canada's leading plumbing wholesale company providing products and services for any project in the areas of plumbing, HVAC, waterworks, industrial, irrigation, fire protection and oilfield supply. We strive to develop strong partnerships with our customers, suppliers, communities, owners and employees. Our over 250 teams across Canada aim to be the Distributor of Choice for our plumbers, contractors and builders by creating a service-focused environment driven by motivated leaders and talented employees. ...
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