Job Specifications
Meet Our Team
Pega is on the cutting edge of technology; this is your chance to work with leading technologies and solve interesting problems. As the Senior Manager of Systems Engineering and Operations you will be a leader and a member of a Global Infrastructure Team that provides solutions and supports over 6000+ Pega users across the Globe.
Picture Yourself At Pega
You will establish and drive the strategic direction and roadmap for our Server, Storage, Data Center and Cloud environments always looking to improve and enhance a more efficient and secure environment for Pega. You will analyze the needs of the organization and match solutions that consider size, implementation, integration, functionality, and budget. Responsible for contributing to strategy and planning, acquisition and development, and operational management on short and long-term strategies for the IT and Technology departments. Serve as a Global Technical Lead/Architect for IT Infrastructure and work with the corporate teams, vendors and consultants to ensure effective execution of projects.
What You'll Do At Pega
Manage a global team of highly skilled Data Center engineers.
Design and build highly secure and highly available Hybrid solutions for our Data Centers and Cloud Services.
Cost analysis including evaluating, identifying areas of concern and reporting on-prem and cloud-hosting saving opportunities and issues.
Incorporate new technology solutions after performing cost-benefit analyses and evaluating relevant data points and possible automated enhancements.
Partner with management and leadership to identify needs and resolve issues. This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution.
Active Hands-on support of projects, initiatives and daily tasks
Review and negotiate purchases and renewals directly with vendors to right-size all services and platforms for best cost efficiency
Who You Are
Experienced hands-on manager of a global team of engineers and system engineers
Skilled in designing and building highly secure and highly available Data Center, Server, Storage, and cloud-based systems.
Able to evaluate and present new technology solutions after performing cost-benefit analyses and evaluating relevant data points.
Proven strong customer service skills, working with management and leadership as well as directly with customers to identify and remediate issues with customer service being top priority. This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution.
Experience working with vendors to negotiate support renewals, contracts and services
What You've Accomplished
7+ years technical infrastructure knowledge, including hands on experience with server operating systems such as Microsoft Windows Server, Linux, and VMware ESX
5+ years of people management experience
Experience managing a technology footprint spanning all areas of IT infrastructure: operating systems/servers/storage, data center operations and patch management
Experience with cloud-based infrastructure architecture and design, including orchestration and automation (AWS strongly recommended)
Experience with scripting, automation and orchestration tools such as Ansible, Docker, and Kubernetes.
Knowledge of SOX, ITGC, and ITIL
Solid understanding of storage systems including SAN, NFS, and Object
Strong skills in architecting, configuring, implementing, and supporting enterprise level systems in a highly available environment
Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority projects and tasks simultaneously
Able to work in a highly dynamic, fast-paced environment, supporting a global user base and be responsible to ensure that development projects are well architected
Excellent written and verbal communication skills with the ability to effectively deal with vendors and internal customer satisfaction at all levels in organization
Excellent interpersonal, supervisory, organizational, and customer facing skills
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Opportunity to work in a fast-paced hybrid cloud environment
Additional Information
Base salary range for this role is 146,300 - 227,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, a