Job Specifications
ServiceNow Solution Architect
Location: Baltimore, MD (Remote-First Hybrid / Office as Required)
Salary: $160,000 – $180,000 + Benefits
Clearance: Must be eligible to obtain and maintain a Public Trust (Suitability)
NETbuilder is a leading provider of digital solutions, software, consulting, and managed services. Since 1999, we’ve delivered end-to-end solutions helping organisations innovate and grow. We are currently making a significant strategic investment in our ServiceNow Practice, including the launch of our bespoke ServiceNow Academy to train the next generation of developers.
We’re recruiting for a ServiceNow Solution Architect who operates at the intersection of technical excellence and IT strategy. This position represents a deliberate step away from day-to-day development; instead, you will focus on evaluating opportunities broadly across the entire IT landscape.
Working in close partnership with our client-facing Practice Lead, you will be the primary technical authority for the account. You won’t just build to a specification; you will define it. You will be responsible for assessing complex business challenges, developing clear technical trade-offs, and building Proof of Concepts (PoCs) to validate designs. You will also play a vital role in mentoring our Academy-trained developers, ensuring our delivery meets the highest architectural standards.
Key Responsibilities
Strategic Evaluation: Act as the technical authority to assess how ServiceNow ITOM, CMDB, and Asset Management solve broad enterprise problems.
Design & Trade-offs: Develop multiple architectural paths for project initiatives, presenting the pros and cons of each (e.g. "Out-of-the-Box" vs. "Customisation") to help stakeholders make informed, data-driven decisions.
Rapid Prototyping: Get hands-on to build Proof of Concepts (PoCs) that prove feasibility and architectural integrity before handing designs to the development team.
Technical Mentorship: Guide and upskill our newly trained ServiceNow Developers, fostering a culture of technical excellence and best practices.
Technical Governance: Set the "North Star" for platform health, ensuring solutions are scalable, secure, and minimize technical debt.
Basic Qualifications
8+ years of ServiceNow experience, with a clear transition into Architecture or Lead Advisory roles.
Architectural Mindset: Proven ability to look beyond a single module to evaluate impact across the wider IT landscape.
Hands-on Prototyping: Experience building PoCs to validate complex designs and "sell" architectural ideas.
Technical Depth: Deep knowledge of ServiceNow ITOM (Discovery, Service Mapping), CMDB, and Asset Management and related best practices.
Certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.
Preferred Qualifications
CIS certifications in CMDB and CSDM, Discovery, Service Mapping, HAM, or SAM.
Certified Technical Architect (CTA) (nice to have).
At NETbuilder, we encourage applications from candidates of all backgrounds and identities. Even if you don’t check every single box above, but you are passionate about the role and have the core architectural mindset we’re looking for, we still want to hear from you.
What We Offer
Technical Impact: The chance to shape a new ServiceNow Practice and mentor an eager team of Academy developers.
True Flexibility: A remote-first approach with office visits in Baltimore only as required for key strategic sessions.
Benefits: 14 vacation days + 10 paid federal holidays and comprehensive health insurance.
NETbuilder is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.
About the Company
NETbuilder is a leading provider of specialist software, consulting, and fully managed services to Government, Finance, Healthcare, Education, and Commercial markets. Register below for our upcoming webinar, Optimizing Your Splunk Investment with Cribl and NETbuilder
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