Job Specifications
Employment Status: Contract
Type of Position: BackFill
Location: Hybrid
Number of Vacancies: 1
Salary Range:$101,600.00 To $127,000.00 Annually
Position Summary
The investigator is responsible for investigating the practice, conduct or actions of registrants in an unbiased manner. The types of investigations can include Registrar’s investigations, complaints, health inquiries and other regulatory matters. The results of an investigation are provided to the Inquiries, Complaints and Reports Committee to assess whether the registrant has committed an act of professional misconduct or is incompetent in accordance with provincial and federal statutes. The investigator supports legal proceedings and serves as a witness as required.
What you'll do at OCP
Assess incoming information for risk to the public, the reputation of the College and prosecutorial viability
Develop, document, and implement an investigation plan to meet designated timelines for each matter to be investigated
Conduct investigations in a neutral and objective manner by gathering and analyzing information and documents obtained from various sources, including, but not limited to pharmacies, hospitals, wholesalers, government and insurance agencies, and interviewing witnesses (which can include medical professionals), obtaining medical records where necessary. Attend pharmacies and other off-site locations as required to obtain information relevant to the investigation
Prepare written correspondence and investigation reports; compile documents and data supporting the results of an investigation. Update RADAR on a timely basis
Attend College screening committee meetings and review the committee’s decisions as needed.
Provide all investigation materials to be disclosed to the registrant when a matter has been referred to the Discipline Committee
Assists College prosecutors by providing information related to the investigation and general pharmacy practice information, and reviewing prosecutorial assessments, pre-hearing conference memorandums and other documents as needed
Attend and testify at discipline hearings, court proceedings and Health Professions Appeal and Review Board (HPARB) reviews
Conduct off-site compliance monitoring as required
Examine work process and explore opportunities for continuous quality improvement and make recommendations to the Assistant Manager, Investigations
Work within records management principles and guidelines for record keeping, including tracking time spent on investigations and gathering data as required
Identify opportunities for process improvements and flag with supervisor
Other duties as assigned by the Assistant Manager, Investigations
What we're looking for
Demonstrated working knowledge of the laws, regulations, and Standards of Practice governing pharmacists, pharmacy technicians and pharmacies
Must have access to a vehicle and possess a valid Ontario driver’s license with a clean driving record
Demonstrated ability to work through investigation and legislated processes, remaining objective, consistent and fair in all interactions
Superior written, verbal and interpersonal skills with a demonstrated ability to build trust and relationships with stakeholders
Effective interviewing skills and investigative techniques with attention to detail
Tact and diplomacy when interacting with all stakeholders and ability to de-escalate difficult situations as required
Demonstrated skills in responsible judgment and discretion; ability to maintain the confidentiality of sensitive material
Demonstrated effective case management strategies
Strong analytical, problem solving, negotiation and conflict resolution skills with an ability to research, synthesize and compile large amounts of data in an organized format
Self-motivated and solid organizational skills to efficiently prioritize and effectively manage workload
Ability to prioritize multiple competing demands while meeting targeted deadlines and benchmarks
Ability to work independently with a commitment to teamwork
Proficient with Microsoft Office, Adobe Acrobat and relational database
Understanding of pharmacy workflow and working knowledge of pharmacy software systems
What experience we prefer
Diploma in a related field or equivalent
Must have 5-7 years of related experience.
4+ years’ experience in a legal, regulatory or investigative setting is considered a strong asset
4+ years’ pharmacy practice experience
Why work for us?
We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to service and protect the public interest. In addition to ascertaining all registrants meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.
AI Disclosure
At Ontario College of Pharmacists, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do n
About the Company
The Ontario College of Pharmacists (OCP), incorporated in 1871, is the registering and regulating body for the profession of pharmacy in Ontario. The College’s mandate is to serve and protect the public and hold Ontario’s pharmacists and pharmacy technicians accountable to the established legislation, standards of practice, code of ethics and policies and guidelines relevant to pharmacy practice. The College also ensures that pharmacies within the province meet certain standards for operation and are accredited by the Colleg...
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