Information Technology Support Engineer

Skills

Job Specifications

IT Support Engineer

St Albans

£35,000 - £45,000

Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st – 3rd line tickets end to end.

Responsibilities:

Troubleshooting, installing, maintaining and supporting a wide range of IT systems
Resolving 1st – 3rd line tickets
Visit client sites and working remotely via phone, email and remote access
Working on projects, improvements and migrations
Support windows server, RDS, AD, Hyper-V and Azure environments
Fully document tickets and update cases
Manage devices via RMM and Intune

Skills:

Proven experience of working in a similar role for an MSP
Outstanding customer service skills
Strong problem-solving skills
Driving license and own car (required for client visits)
Good knowledge of networking fundamentals
Strong Microsoft 365 admin experience
Windows Server, AD, Intune, Security
Hyper V and RDS knowledge
Excellent communication skills
Ideally have azure depth, ConnectWise and Powershell experience

If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we’d love to hear from you. This role is office based 5 days a week.

Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.

About the Company

Established in 2009, Apache Associates offers recruitment expertise within the IT and Sales / Marketing markets, with an emphasis on SaaS Sales and Web & Mobile Development positions. We provide end-to-end recruitment services including permanent and contract placements, management of advertising campaigns, on-site recruitment, bespoke headhunting and master vendor services. Our aim is to take the frustration out of the recruitment process by delivering pre-qualified candidates quickly and efficiently, ensuring a match betwe... Know more

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