Projective Talent | Part of Projective Group

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Medior Customer Journey Expert – Digital Onboarding & Customer Data

Medior Customer Journey Expert – Digital Onboarding & Customer Data

Hybrid

Brussels, Belgium

Fresher

Full Time

20-02-2026

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Skills

Communication Go Risk Management Training Autonomy

Job Specifications

Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position)

Brussels | Hybrid (up to 50% remote)

Full-time | Long-term consultancy/Integration via Projective Talent

About the role

Projective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You’ll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.

Working at the intersection of technology, data, and customer experience, you’ll translate business needs into concrete digital solutions that make an impact.

Your responsibilities

Design, map, and continuously improve digital onboarding and customer data journeys.
Analyse customer needs and pain points to identify improvement opportunities.
Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.
Validate features and processes through user testing and continuous feedback loops.
Ensure compliance with KYC, GDPR, and internal risk management standards.
Document procedures and prepare training or communication materials for broader teams.

Your profile

University degree or equivalent experience.
3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.
Strong analytical and organisational skills, with hands-on project delivery experience.
Fluent in English (French or Dutch is a plus).
Able to collaborate across teams, bridging business and IT perspectives.
Proactive, structured, and passionate about creating excellent digital customer experiences.

Why join Projective Talent

At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.

A learning environment with continuous development opportunities.
A hybrid work model built on flexibility and trust.
A supportive network of consultants who share insights and ambition.
The chance to shape digital experiences that truly make a difference.

Interested?

Send your CV

About the Company

As part of Projective Group, Projective Talent connects ambitious professionals with leading financial services companies, opening doors to career-defining opportunities. Whether through traineeships that transition into long-term roles with our clients, or missions that offer flexible assignments, we ensure the right fit for both candidates and businesses. With access to A+ clients, expert coaching, and a strong professional network, we help talent and companies grow together - fuelling careers, innovation, and long-term su... Know more