Job Specifications
Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.
The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit . In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!
We're a diverse team of 140+ brilliant minds from over 20 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together!
In a context of deployment and industrial operation of an early-stage fault-tolerant quantum computer at a strategic client site, the Technical Account Manager – Quantum Computing is the guarantor of operational excellence, system reliability, and service continuity.
Reporting to the VP of Business, you will work closely with engineering, R&D, product, and tech operations teams to ensure day-to-day performance of the quantum system, smooth client operations, and continuous improvement of service delivery.
Responsibilities:
1- Ensure on-site operational excellence of the quantum system
Monitor system health, performance, and availability using internal tools and dashboards
Anticipate risks and proactively prevent incidents
Perform first-level diagnosis and troubleshooting on complex HW/SW systems
2 - Manage incidents, tickets, and service continuity
Own the incident lifecycle from detection to resolution
Ensure SLA compliance and contractual commitments
Produce incident analyses, root cause summaries, and corrective action plans
3 - Act as the technical interface with the client
Represent Alice & Bob within the client’s operational governance structures
Participate in operational committees, reviews, and performance reporting
Build trusted relationships with client stakeholders and scientific users
4 - Coordinate internal technical stakeholders
Escalate complex issues to expert teams (R&D, Engineering, Tech Ops)
Provide structured field feedback to improve products and operations
Contribute to operational documentation and knowledge base
5 - Support continuous improvement & operational readiness
Participate in operational readiness reviews and audits
Contribute to service delivery process improvements
Support alignment between operational reliability and scientific usag
Requirements:
Hard Skills
Operation of complex technical systems (HW/SW integration)
Incident management & troubleshooting
System monitoring and operational tooling
Technical reporting & KPI tracking
Client-facing technical communication
IT knowledge (admin networking, system, python, …)
Soft Skills
Strong ownership and accountability
Structured, rigorous, and solution-oriented mindset
Ability to operate autonomously on a client site
Excellent interpersonal skills and diplomacy
Calm and effective under pressure
Education
Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
Minimum 7 years in one or more of the following contexts:
Technical Account Management
On-site technical support / field engineering
Operation of advanced scientific or industrial systems
Complex infrastructure or high-availability environments
Languages
French: Fluent (mandatory – client environment)
English: Proficient (mandatory – internal communication)
Benefits
Our success is your success : own it with our BSPCE plan
Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
Flexible remote policy, up to 40 % a month
A Parental plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
Subsidized membership with Urban Sports Club
Mental health support with moka.care
25-day vacation policy (as per French law) + RTT
Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
Competitive health coverage, with Helium/Axa
Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
French language courses covered by the company for those interested
Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.
You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!
We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.
About the Company
Founded in 2020, Alice & Bob secured $30 M funding in Series A.
Today, we're recognized as one of the leaders in Quantum Computing.
Our cat qubits are error corrected by design, reducing hardware requirements by up to 200 times compared to other platforms enabling fault-tolerant quantum computing at scale.
Our headquarters is located in Paris, with offices in Boston, MA.
We are 80+ smart and dedicated innovators, coming from 17+ countries and growing by the day. We are committed to one mission: build a useful quantum compu...
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