Job Specifications
Director, Client Event Services (Management / Event Services)
Location: Remote (Canada or continental United States)
Reports to: Founder & Managing Partner
Employment Type: Full-time
Why This Role Exists
ATWM is in a deliberate growth phase - scaling our people, our processes, and the complexity of programs we deliver. The Director, Client Event Services plays a pivotal role in that journey.
This role exists to lead our Client Event Services function end-to-end: people, delivery, financial accountability, and client outcomes. You’ll be responsible for ensuring our event programs are delivered on time, on budget, and to the exceptionally high standards our clients expect - while also helping build the structure, systems, and leadership rhythm that support sustainable growth.
This is a senior leadership role for someone who is equal parts strategic, operational, and hands-on, and who is comfortable navigating ambiguity in a fast-growing agency environment.
What You’ll Work On
This role spans several interconnected areas of responsibility:
Leadership & Accountability
You’ll lead a high-performing team of event professionals and hold full accountability for client program success.
Provide end-to-end oversight of client event programs, ensuring alignment with ATWM’s standards, goals, and values
Foster a culture of accountability, ownership, and excellence across the Client Event Services team
Serve as the primary escalation point for delivery, resourcing, and execution challenges
Balance strategic oversight with hands-on involvement when required
Event Strategy & Overall Event Design
You’ll guide the strategic direction of client programs from concept through execution.
Partner with clients and internal stakeholders to define event strategy, vision, and success criteria within budget parameters
Translate client objectives into actionable delivery plans and meaningful event experiences
Guide teams using industry best practices, emerging trends, and client goals
Ensure events are impactful, well-executed, and aligned with both client expectations and ATWM’s brand
Strategic People Management & Development
You’ll be responsible for building, developing, and supporting a strong, engaged team.
Lead, mentor, and coach a team of Event Managers and event professionals
Act as the primary people leader for your team, with support from Operations as needed
Maintain a consistent rhythm of 1:1s and team check-ins to ensure clarity, support, and performance
Partner with Operations and Client Technology leadership to plan resourcing 6–12 months out
Lead performance development cycles, including goal setting, feedback, and formal reviews
Identify growth opportunities and career pathways for team members
Financial Oversight & Profitability
You’ll hold accountability for the financial health of client programs.
Maintain overall ownership of client budgets, forecasts, and financial outcomes
Monitor project hours against estimates and proactively flag risks to scope, budget, or margin
Identify opportunities to optimize resourcing, costs, and delivery efficiency
Ensure financial accuracy, transparency, and alignment with ATWM revenue goals
Partner with Revenue and Operations to ensure what is sold aligns with what is delivered
Process Development, Documentation & Training
You’ll help shape how the team works — today and as we scale.
Set the vision and standards for process documentation and knowledge sharing
Own the structure, governance, and effectiveness of the Confluence knowledge base
Ensure documentation is practical, current, and actively used by the team
Develop and evolve structured onboarding, training, and enablement programs
Lead the team in adopting Agile ways of working, including sprint-based delivery and ceremonies
Guide learning and development investments aligned with agency growth
Quality Assurance & Risk Management
You’ll ensure delivery excellence and proactive risk management.
Establish and oversee quality assurance standards across all client programs
Proactively identify risks and develop mitigation strategies
Ensure compliance with contractual, operational, and delivery expectations
Support teams in navigating complex or high-risk program elements
Stakeholder Engagement & Communication
You’ll act as a senior point of contact internally and externally.
Foster strong communication across teams, clients, vendors, and partners
Lead strategic client conversations, updates, and planning discussions
Ensure alignment across stakeholders on scope, timelines, and objectives
Represent ATWM with professionalism, clarity, and confidence
Programmatic Management & Account Partnership
While not an Account Manager role, this position works closely with Revenue and Account leadership.
Maintain end-to-end accountability for program execution across clients
Partner with Revenue to translate new deals into clear, executable delivery plans
Support early-stage client ramp-up, internal handoffs, an