Job Specifications
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Ingénieur(e) Cloud DevOps
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About the vCom Operations Environment
vCom Solutions (an AppDirect company) enables organizations to buy and manage network and mobility services through a single, unified platform. vCom runs their business on a multi‑region Azure environment. The core workloads are classic Windows/IIS and SQL Server applications. The stack is a mix of legacy ASP.NET Framework apps and newer Angular & .NET Core services, with Azure Logic Apps handling many of the key integrations and automations. Over time, the goal is to bring this estate closer to AppDirect’s standardized Kubernetes-based Cloud/DevOps Platform practices while continuing to reliably support vCom’s day‑to‑day operations.
About You
We are looking for a Senior Cloud Engineer (P3) to take technical ownership of the vCom Azure estate and surrounding services, with a strong DevOps mindset and deep familiarity with Microsoft‑centric stacks (Azure, IIS, SQL Server, Fortinet, Logic Apps). You are comfortable working in complex, VM‑heavy environments while helping to evolve them towards more automated and modern cloud‑native practices. Experience with .NET Framework to .NET Core migrations, and workflow/orchestration tools like Azure Logic Apps, will be a strong asset.
As a member of a global distributed team, you communicate clearly in English, collaborate well with developers, operations, and security, and can translate business needs into pragmatic, secure, and scalable cloud solutions.
What you’ll do and how you’ll have an impact
Azure Infrastructure Ownership & Operations
Operate and enhance the multi‑region Azure environment, including VNets, subnets, NSGs, gateways, storage, and compute.
Administer and optimize Windows Server and IIS workloads.
Manage firewalls and VPN gateways.
Maintain and improve DR and backup posture using Azure Site Recovery, snapshots, replication policies, and SQL Server backups.
Application & Platform Support
Support .NET applications (primarily ASP.NET Framework 4.8 on IIS, with growing .NET Core workloads).
Collaborate with development teams to stabilize and improve key workloads (iPATH, vManager, mobile tools, billing workflows, integrations) and their underlying infrastructure.
Operate and evolve Azure Logic Apps used for integrations (e.g., HubSpot, Comcast, vendor queues, automation flows), including monitoring, troubleshooting, and incremental improvements.
Release, Deployment & Environment Management
Own and improve the current release and deployment processes, including manual MSBuild‑based application deployments to IIS and structured SQL script deployments.
Implement incremental automation for build and deployment (e.g., Azure DevOps pipelines, batch tooling for DB deployments), reducing human error and time‑to‑deploy.
Help maintain clean and consistent environment configurations (Prod, Dev, QA, UAT, DR), including rationalization of Azure Resource Groups and decommissioning of unused resources.
Coordinate environment refreshes (e.g., periodic data copies from Prod to Dev/QA) and ensure proper data masking and security controls are in place.
Monitoring, Reliability & Incident Management
Use Datadog, Azure Monitor, logs, and SQL diagnostics to proactively identify issues, performance bottlenecks, and reliability risks across the stack.
Participate in incident response for production issues, including troubleshooting, root‑cause analysis, and implementing hardening and automation to prevent recurrence.
Establish and refine operational runbooks and standard operating procedures for the vCom environment, including maintenance windows and on‑call practices.
Security, Compliance & Best Practices
Work with security and IT to maintain a robust security posture across firewalls, NSGs, identity, SAML integration, and data access patterns.
Contribute to aligning vCom operations with AppDirect’s broader security and compliance frameworks (ISO 27001, PCI, SOC2 compatibility where applicable).
Support efforts to standardize configurations, reduce configuration drift, and ensure consistent patching and hardening of servers and services.
Continuous Improvement & Long‑Term Evolution
Apply a continuous improvement mindset to reduce toil, eliminate manual steps, and increase observability and reliability in day‑to‑day operations.
Partner with AppDirect’s Cloud & DevOps Platform teams to gradually introduce Infr
About the Company
AppDirect is a San Francisco-based B2B subscription commerce platform company that brings together technology providers, advisors, and businesses to simplify how they buy, sell and manage technology. More than 1,000 providers, 10,000 advisors and 5 million subscribers rely on the AppDirect ecosystem of subscription marketplaces to power their innovation, growth, and success.
If you are interested in career opportunities at AppDirect check out our current openings here: https://www.appdirect.com/about/careers#jobOpenings
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