Job Specifications
Position Description
The ServiceNow Lead is responsible for overseeing the design, development, and governance of the ServiceNow platform. This role provides technical leadership, ensures architectural integrity, manages upgrades, and drives high‑quality solution delivery across the enterprise. As the platform lead, you will guide developers, collaborate with business and IT stakeholders, and ensure best‑practice implementation across all ServiceNow modules
Your future duties and responsibilities
Architect and oversee the design and implementation of complex ServiceNow solutions, including new modules, advanced configurations, and enterprise-grade catalog capabilities.
Provide expert-level guidance and architectural direction to resolve complex security issues, break/fix scenarios, performance challenges, and platform-wide technical problems.
Lead and govern the full ServiceNow upgrade lifecycle, including impact analysis, architectural assessments, instance cloning strategy, remediation planning, contingency design, and production deployment oversight.
Communicate architectural decisions and complex technical designs clearly to administrators, business stakeholders, and senior leadership to ensure alignment and understanding.
Define and enforce quality standards by conducting architectural reviews and QA validation, ensuring all configurations and customizations meet solution designs, user story requirements, and platform best practices before UAT.
Required Qualifications To Be Successful In This Role
12+ years of hands‑on ServiceNow development experience.
Strong expertise across core ServiceNow modules (e.g., ITSM, ITOM, CMDB, Catalog, Integrations).
Demonstrated experience as a solution architect on enterprise-scale ServiceNow implementations.
Deep understanding of ServiceNow platform architecture, data models, security, and integration frameworks.
Strong knowledge of scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and API integrations.
Experience leading upgrades, environment strategy, and platform governance.
Excellent communication skills with ability to articulate complex designs to technical and non-technical audiences.
Experience working with Agile delivery frameworks.
ServiceNow CIS certification
Nice to Have
ServiceNow certifications (CSA, CAD, CTA).
ITIL certification or strong familiarity with ITIL processes.
Experience with enterprise-scale transformation programs or multi-instance architectures.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000 - $170,000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
About the Company
Insights you can act on.
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
We value your opinions and welcome your comments and questions on our posts here on LinkedIn. Please keep a polite, professional ...
Know more